Remote Account Manager – Commercial Insurance (Construction)

Insurance Office of America; Elgin (IL); Hybrid; USD 65,000 - 80,000; Full time

Benefits offered by this job

Health insurance

401K with employer match

Paid holidays/vacations/sick time

Job summary

Insurance Office of America is seeking an Account Manager – Commercial Lines to manage a book of business, retain clients, and support new business. You will coordinate day-to-day administrative tasks, resolve complex issues, and ensure accuracy in policy administration, billing, and renewals.

The ideal candidate has 3–5 years in account management or 5+ years in insurance, active P&C license, strong analytical and customer service skills, and proficiency in MS Office.

Qualifications

• 3–5 years of account management experience, or 5+ years in the insurance industry
• Active property & casualty (P&C) license is required; CIC or equivalent preferred
• Strong analytical, problem-solving, and decision-making skills
• Exceptional customer service, communication, multitasking, and organizational skills
• Proficiency in MS Office (Outlook, Word, Excel)

Responsibilities

• Manage an assigned book of business, ensuring account retention and supporting new business.
• Coordinate day-to-day administrative and customer service activities, resolving complex issues and ensuring no errors or omissions.
• Maintain technical competence and industry expertise.
• Direct daily activities of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor reports and take action on delinquent accounts, collecting outstanding balances.
• Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
• Monitor and maintain activity to ensure timely completion.
• Maintain frequent communication with the account team regarding workload and issues.
• Deliver excellent service and proactively anticipate needs.

Skills

MS Office

Customer service

Communication

Analytical skills

Insurance brokerage

Education

High School Diploma

Job description

Insurance Office of America is seeking an Account Manager – Commercial Lines to manage a book of business, retain clients, and support new business. You will coordinate day-to-day administrative tasks, resolve complex issues, and ensure accuracy in policy administration, billing, and renewals.

The ideal candidate has 3–5 years in account management or 5+ years in insurance, active P&C license, strong analytical and customer service skills, and proficiency in MS Office.