Remote Account Manager — Commercial Insurance (Construction)

Insurance Office of America; Port Saint John (FL); Hybrid; USD 65,000 - 80,000; Full time

Benefits offered by this job

Competitive salaries and bonus poten t

Company-paid health insurance

Paid holidays, vacations, and sick时间

401K with employer match

Professional growth and career

Respectful culture and work/family

Community service commitment

Supportive teammates and a rewarding

Job summary

Insurance Office of America is seeking an Account Manager - Commercial Lines to manage a book of business, ensuring retention and supporting new business. You will coordinate day-to-day administrative and customer service activities, resolve complex issues and ensure accuracy in policy management.

The ideal candidate will have 3–5 years in account management or 5+ years in insurance, with active P&C licensing and strong analytical, communication, and organizational skills.

Qualifications

• 3-5 years of account management experience, or 5+ years in the insurance industry.
• Active property & casualty (P&C) licensing; CIC or equivalent preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).

Responsibilities

• Manage an assigned book of business, ensuring account retention and supporting new business.
• Coordinate day-to-day administrative and customer service activities, resolving complex issues.
• Maintain technical competence and industry expertise.
• Direct daily activities of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor reports and take action on delinquent accounts, collecting outstanding balances.
• Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
• Monitor and maintain activity/suspense to ensure timely completion.
• Maintain frequent, transparent communication with the account team regarding workload status and any issues.
• Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
• Stay updated on company policies and procedures.
• Seek and adopt best practices to improve individual and team performance.
• Demonstrate integrity and leadership.

Skills

Account management

Client needs analysis

Customer service

Communication

Problem solving

Education

High School Diploma

Tools

MS Office

Job description

Insurance Office of America is seeking an Account Manager - Commercial Lines to manage a book of business, ensuring retention and supporting new business. You will coordinate day-to-day administrative and customer service activities, resolve complex issues and ensure accuracy in policy management.

The ideal candidate will have 3–5 years in account management or 5+ years in insurance, with active P&C licensing and strong analytical, communication, and organizational skills.