Remote Account Manager - Commercial Insurance (Construction)

Insurance Office of America; Gulfport (MS); Hybrid; USD 65,000 - 80,000; Full time

Benefits offered by this job

Competitive salary and bonus potential

Company-paid health insurance

Paid holidays, vacations, and sicktime

401K with employer match

Career growth and progression

Supportive culture and work-life blend

Community service commitment

Team-oriented environment

Job summary

Insurance Office of America is seeking an Account Manager - Commercial Lines to manage a book of business with focus on retention, service, and renewals. The role supports daily administrative duties, client communications, and coordination of submissions across carriers.

The ideal candidate has 3–5 years in account management or 5+ years in insurance, with an active P&C license (CIC or equivalent preferred). Hybrid/remote work options are offered depending on location.

Qualifications

• 3-5 years of account management experience or 5+ years in the insurance industry.
• Strong knowledge of insurance brokerage and client needs.
• Active property & casualty (P&C) licensing; CIC or equivalent designation preferred.

Responsibilities

• Manage an assigned book of business, ensuring account retention and supporting new business.
• Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions.
• Maintain technical competence and industry expertise.
• Direct daily activities of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor reports and take action on delinquent accounts, collecting outstanding balances.
• Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
• Monitor and maintain activity/suspense to ensure timely completion.
• Maintain frequent, transparent communication with the account team regarding workload status and any issues.
• Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
• Stay updated on company policies and procedures.
• Seek and adopt best practices to improve individual and team performance.
• Demonstrate integrity and leadership.

Skills

Customer service

Communication

Analytical thinking

Education

High School Diploma

CIC or equivalent designation

Tools

MS Office

Job description

Insurance Office of America is seeking an Account Manager - Commercial Lines to manage a book of business with focus on retention, service, and renewals. The role supports daily administrative duties, client communications, and coordination of submissions across carriers.

The ideal candidate has 3–5 years in account management or 5+ years in insurance, with an active P&C license (CIC or equivalent preferred). Hybrid/remote work options are offered depending on location.