Remote Account Manager, Commercial Insurance (Construction)

Insurance Office of America; Akron (OH); Hybrid; USD 65,000 - 80,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays, vacations, and sicktime

Career growth opportunities

Job summary

Insurance Office of America in Akron, OH, seeks an Account Manager for Commercial Lines to manage an assigned book, support new business, and ensure accurate policy administration, billing, and renewals.

Hybrid/remote options are available. A P&C license is required (CIC preferred); 3–5 years in account management or 5+ years in insurance. Candidates should have strong analytical, communication, and organizational skills; proficiency with MS Office is expected.

Qualifications

• 3–5 years of account management experience, or 5+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active property & casualty licensing; CIC or equivalent preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

Responsibilities

• Technical Competence: Maintain technical competence and industry expertise.
• Team Leadership: Direct daily activities of the account management team.
• Customer Service: Handle requests, policy administration, billing, claims, and coverage analysis.
• Policy Management: Manage policy expirations and renewals.
• Renewal Process: Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Accounts Receivable: Monitor reports and collect delinquent balances.
• System Maintenance: Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
• Activity Monitoring: Monitor and maintain activity to ensure timely completion.
• Communication: Maintain transparent communication with the account team regarding workload status and issues.
• Service Excellence: Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
• Policy Compliance: Stay updated on company policies and procedures.
• Continuous Improvement: Seek and adopt best practices to improve performance.
• Champion IOA Values: Demonstrate integrity and leadership.

Skills

Analytical skills

Problem-solving

Communication

Organizational skills

Customer service

MS Office

Education

High School Diploma

P&C license

CIC (preferred)

Job description

Insurance Office of America in Akron, OH, seeks an Account Manager for Commercial Lines to manage an assigned book, support new business, and ensure accurate policy administration, billing, and renewals.

Hybrid/remote options are available. A P&C license is required (CIC preferred); 3–5 years in account management or 5+ years in insurance. Candidates should have strong analytical, communication, and organizational skills; proficiency with MS Office is expected.