Remote Account Manager, Commercial Insurance (Construction)

Insurance Office of America; Worcester (MA); Hybrid; USD 65,000 - 80,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays, vacations, and sicktime

Career growth and progression

Job summary

Insurance Office of America seeks an Account Manager for Commercial Lines to manage a book of business, retain clients, and support new business development. Responsibilities include policy administration, renewals, billing, and client communications.

The ideal candidate has 3–5 years in account management or 5+ years in the insurance industry, with active P&C licensing; CIC or equivalent preferred. Hybrid/remote options are available with on-site requirements near certain locations.

Qualifications

• 3–5 years of account management experience, or 5+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Required active property & casualty (P&C) licensing; professional designation (CIC or equivalent) preferred.

Responsibilities

• Manage an assigned book of business, ensuring account retention and supporting new business.
• Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions.
• Direct daily activities of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor reports and take action on delinquent accounts, collecting outstanding balances.
• Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
• Monitor and maintain activity/suspense to ensure timely completion.
• Maintain frequent, transparent communication with the account team regarding workload status and any issues.
• Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
• Stay updated on company policies and procedures.
• Seek and adopt best practices to improve individual and team performance.
• Demonstrate integrity and leadership.

Skills

Account management

Insurance industry knowledge

Customer service

Communication

Analytical thinking

Problem solving

Multitasking

Organizational skills

Education

High School Diploma or equivalent

CIC or equivalent designation preferred

Tools

MS Office

Job description

Insurance Office of America seeks an Account Manager for Commercial Lines to manage a book of business, retain clients, and support new business development. Responsibilities include policy administration, renewals, billing, and client communications.

The ideal candidate has 3–5 years in account management or 5+ years in the insurance industry, with active P&C licensing; CIC or equivalent preferred. Hybrid/remote options are available with on-site requirements near certain locations.