Remote Account Manager, Commercial Insurance (Aviation)

Insurance Office Of America, Inc.; West Virginia; Remote; USD 75,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401K with employer match

Paid holidays

Sick time

Career progression

Job summary

Insurance Office of America is seeking an Account Manager - Commercial Lines to manage a book of business with a focus on retention and new business. This role supports an EST schedule with fully remote work and coordination for the Gainesville, GA office.

Ideal candidates have 3+ years in account management or 5+ years in insurance, with active licensing (CIC preferred) and strong analytical and customer service skills. Competitive pay and benefits are offered.

Qualifications

• 3+ years of account management experience or 5+ years in the insurance industry.
• Active licensing; CIC or equivalent designation preferred.
• Strong analytical, problem-solving and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.

Responsibilities

• Manage an assigned book of business to ensure retention and growth.
• Coordinate day-to-day admin and customer service activities; resolve complex issues.
• Handle policy administration, billing, claims, and coverage analysis; renewals.
• Monitor accounts receivable and follow up on delinquent balances, where needed.
• Maintain agency management systems and carrier/vendor platforms for data accuracy.
• Communicate workload status and issues with the account team to ensure timely delivery.
• Drive service excellence and continuous improvement aligned with IOA values.

Skills

Analytical skills

Problem solving

Communication

Multitasking

Organizational skills

Education

High School Diploma

Tools

MS Office

Job description

Insurance Office of America is seeking an Account Manager - Commercial Lines to manage a book of business with a focus on retention and new business. This role supports an EST schedule with fully remote work and coordination for the Gainesville, GA office.

Ideal candidates have 3+ years in account management or 5+ years in insurance, with active licensing (CIC preferred) and strong analytical and customer service skills. Competitive pay and benefits are offered.