Remote Account Manager, Commercial Insurance

Insurance Office Of America, Inc.; Glendale (AZ); Remote; USD 75,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401K with employer match

Paid holidays and time off

Career growth and progression

Work-life balance

Community service commitment

Supportive teammates

Job summary

Insurance Office of America, Inc. is seeking an Account Manager for Commercial Lines to manage a book of business, retain clients, and coordinate day-to-day service activities.

You will lead account management, handle renewals, billing, claims, and coverage analysis while collaborating with cross-functional teams. A valid P&C license and PT hours are required; 3+ years in account management is preferred. Competitive pay and benefits offered.

Qualifications

• 3+ years of account management experience or 5+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing; CIC or equivalent designation preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

Responsibilities

• Manage an assigned book of business, ensuring account retention and supporting new business.
• Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions.
• Maintain technical competence and industry expertise.
• Direct daily activities of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor reports and take action on delinquent accounts, collecting outstanding balances.
• Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
• Monitor and maintain activity/suspense to ensure timely completion.
• Maintain frequent, transparent communication with the account team regarding workload status and any issues.
• Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
• Stay updated on company policies and procedures.
• Seek and adopt best practices to improve individual and team performance.
• Demonstrate integrity and leadership.

Skills

Account management experience

Insurance industry knowledge

Licensing (active)

Analytical/problem-solving

Customer service excellence

MS Office proficiency

Education

High School Diploma or equivalent

CIC or equivalent designation preferred

Tools

MS Office (Outlook, Word, Excel)

Job description

Insurance Office of America, Inc. is seeking an Account Manager for Commercial Lines to manage a book of business, retain clients, and coordinate day-to-day service activities.

You will lead account management, handle renewals, billing, claims, and coverage analysis while collaborating with cross-functional teams. A valid P&C license and PT hours are required; 3+ years in account management is preferred. Competitive pay and benefits offered.