Remote Account Manager, Commercial Insurance

Insurance Office of America; Camden (NJ); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401K with employer match

Paid holidays and vacation

Sick time

Job summary

Insurance Office of America is seeking an Account Manager - Commercial Lines to manage a book of business, ensure retention, and support new business growth. This remote role requires active P&C licensing and strong customer service delivery.

The ideal candidate will lead the account management team, handle policy administration, renewals, billing, and client negotiations, while maintaining high service levels and compliance with IOA policies.

Qualifications

• 3+ years of account management experience, or 5+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Required active licensing; CIC or equivalent preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

Responsibilities

• Maintain technical competence and industry expertise.
• Direct daily activities of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor reports and take action on delinquent accounts, collecting outstanding balances.
• Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
• Monitor and maintain activity/suspense to ensure timely completion.
• Maintain frequent, transparent communication with the account team regarding workload status and any issues.
• Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
• Stay updated on company policies and procedures.
• Seek and adopt best practices to improve individual and team performance.
• Demonstrate integrity and leadership.

Skills

Account management

Insurance brokerage

Customer service

MS Office

Analytical skills

Communication

Multitasking

Organization

Education

High School Diploma

Tools

Outlook

Word

Excel

Job description

Insurance Office of America is seeking an Account Manager - Commercial Lines to manage a book of business, ensure retention, and support new business growth. This remote role requires active P&C licensing and strong customer service delivery.

The ideal candidate will lead the account management team, handle policy administration, renewals, billing, and client negotiations, while maintaining high service levels and compliance with IOA policies.