Remote Account Manager, Commercial Insurance

Insurance Office of America; Austin (TX); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401K match

Work-life balance

Career progression

Bonus potential

Community service

Salary competitiveness

Supportive teammates

Job summary

Insurance Office of America is seeking an Account Manager for Commercial Lines in Austin. The role manages an assigned book of business, maintains retention, and supports new business while coordinating day-to-day admin and customer service activities.

Ideal candidates have active P&C licensing, 3+ years in account management (or 5+ years in insurance), and strong analytical as well as communication skills. Competitive compensation with benefits offered.

Qualifications

• Active P&C license required.
• 3+ years account management or 5+ years in insurance.
• Knowledge of insurance brokerage and client needs.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent customer service, communication, multitasking and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• CIC or equivalent professional designation preferred.

Responsibilities

• Maintain technical competence and industry expertise.
• Direct daily activities of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor reports and collect outstanding balances.
• Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
• Monitor activity to ensure timely completion.
• Communicate workload status and issues with the account team.
• Deliver excellent service, proactively anticipate needs, and respond quickly to requests.
• Stay updated on company policies and procedures.
• Seek and adopt best practices to improve performance.
• Demonstrate integrity and leadership.

Skills

Account management

Customer service

MS Office

Communication

Education

High School Diploma

MS Office proficiency (Excel, Word)

Tools

CRM systems

Carrier/vendor platforms

Job description

Insurance Office of America is seeking an Account Manager for Commercial Lines in Austin. The role manages an assigned book of business, maintains retention, and supports new business while coordinating day-to-day admin and customer service activities.

Ideal candidates have active P&C licensing, 3+ years in account management (or 5+ years in insurance), and strong analytical as well as communication skills. Competitive compensation with benefits offered.