Remote Account Manager — Client Success & Growth

Accredo Specialty Pharmacy; United States; Vor Ort; USD 75.000 - 125.000; Vollzeit

Benefits dieser Stelle

Annual bonus plan

Health, vision, dental, well-being and

401(k)

Company paid life insurance

Tuition reimbursement

18 days of paid time off per year

Paid holidays

Leaves of absence

Zusammenfassung

The Account Manager role at The Cigna Group focuses on owning day-to-day client engagements, monitoring performance, and coordinating cross-functional solutions to improve satisfaction and retention. You will analyze operational data to drive informed decisions and partner with internal teams to resolve complex service issues.

Preferred candidates hold a Bachelor’s degree or equivalent and have 5+ years in account management or related healthcare fields, with strong communication and

Qualifikationen

• Minimum 5 years in account management or related field.
• Experience managing client relationships and coordinating cross-functional activities.
• Strong written, verbal, presentation, and interpersonal communication skills.
• Ability to analyze operational data, performance metrics, and trends to identify risks and opportunities.

Aufgaben

• Manage day-to-day client relationships and understand goals and priorities.
• Coordinate client requests, service issues, and escalations with clear communication.
• Monitor performance against contractual commitments and metrics.
• Analyze trends and prepare client-ready reports and action plans.
• Collaborate with Service Delivery and Operations to resolve issues.
• Lead client meetings and business reviews; document outcomes.
• Advocate for clients while aligning with Evernorth capabilities.
• Identify risks and opportunities using industry and operational insights.
• Contribute to process improvements to enhance client experience.
• Share best practices and mentor junior team members.

Kenntnisse

Client relationship management

Cross-functional collaboration

Data analysis

Communication skills

Problem solving

Presentations

Microsoft Office

Ausbildung

Bachelor’s degree or equivalent

Tools

Microsoft Word

Excel

PowerPoint

Teams

Outlook

Jobbeschreibung

The Account Manager role at The Cigna Group focuses on owning day-to-day client engagements, monitoring performance, and coordinating cross-functional solutions to improve satisfaction and retention. You will analyze operational data to drive informed decisions and partner with internal teams to resolve complex service issues.

Preferred candidates hold a Bachelor’s degree or equivalent and have 5+ years in account management or related healthcare fields, with strong communication and