Vice President of Client Management

Cigna Healthcare; Charlotte (NC); On-site; USD 220,000 - 420,000; Full time

Job summary

Cigna Healthcare in Charlotte is seeking a Vice President of Client Management to lead strategic relationships with employer and health plan clients. This is a full-time, on-site role based in the Charlotte Metro area, overseeing client account teams to ensure retention, growth, and satisfaction through aligned solutions and proactive service delivery.

The role collaborates with Sales, Underwriting, Clinical, Operations, and Finance to design integrated health benefit solutions that meet client

Qualifications

• Experience in business relationship and account management to grow strategic client partnerships.
• Strong finance and asset management skills to interpret performance and pricing decisions.
• Proven sales capabilities including negotiation and growth strategy execution.
• Extensive client leadership experience in health benefits, care, or insurance.
• Ability to lead diverse teams and drive cross-functional collaboration.
• Exceptional communication and stakeholder management at executive levels.
• Strategic, analytical mindset with data-driven decision making.

Responsibilities

• Lead strategic relationships with key employer and health plan clients.
• Oversee client account teams to drive retention and growth.
• Develop and execute client strategies and business reviews.
• Monitor performance against financial and operational targets.
• Coach and mentor leaders across teams and functions.
• Represent Cigna Healthcare in high-level client engagements.

Skills

Relationship management

Account management

Finance management

Sales skills

Leadership

Cross-functional collaboration

Stakeholder management

Data-driven decision making

Executive communication

Education

Bachelor's degree in business/finance/health administration

MBA or equivalent

Job description

Company Description

Cigna Healthcare is a health benefits provider committed to advocating for better health through every stage of life. The organization guides customers through the health care system, helping them navigate complex choices and access appropriate care. By providing clear information and actionable insight, Cigna Healthcare empowers individuals and organizations to improve health outcomes and overall vitality. Team members contribute to a mission-driven culture focused on customer well-being, collaboration, and responsible innovation.

Role Description

The Vice President of Client Management is a full-time, on-site role based in the Charlotte Metro area, responsible for leading strategic relationships with key employer and health plan clients. This role oversees client account teams, ensuring strong retention, growth, and satisfaction through effective service delivery and solution alignment. Day-to-day responsibilities include developing and executing client strategies, leading business reviews, monitoring performance against financial and operational targets, and addressing complex client issues proactively. The Vice President collaborates with sales, underwriting, clinical, operations, and finance teams to design integrated health benefit solutions that meet client objectives. The role also involves coaching and mentoring leaders, optimizing processes, and representing Cigna Healthcare in high-level client and market-facing engagements.

Qualifications

• Demonstrated expertise in Business Relationship Management and Account Management to build, sustain, and grow strategic client partnerships.
• Strong Finance and Asset Management skills to interpret financial performance, manage budgets, and support sound investment and pricing decisions.
• Proven Sales capabilities, including negotiation, opportunity development, and execution of growth strategies within complex client organizations.
• Extensive experience in client leadership roles within health benefits, health care, or insurance, with a track record of delivering measurable results.
• Ability to lead and develop diverse teams, drive cross-functional collaboration, and manage multiple high-impact initiatives simultaneously.
• Exceptional communication, presentation, and stakeholder management skills, with comfort engaging at executive and board levels.
• Strategic and analytical mindset with strong problem-solving skills and data-driven decision-making abilities.
• Bachelor’s degree in business, finance, health administration, or a related field; advanced degree (MBA or equivalent) preferred.