Account Manager, Client Engagement & Adoption

Altus Group; Atlanta (GA); Remote; USD 80,000 - 95,000; Full time

Job summary

Altus Group is seeking an Account Manager, Client Engagement & Adoption to manage a large CRE client portfolio and drive adoption and retention. This role is remote-first, US-based, with occasional travel and a two-to-one collaboration model with Sales Executives.

You will own onboarding, product education, and ongoing engagement to embed Altus tools into clients’ workflows, strengthening relationships and growth across the account base.

Qualifications

• 2-5+ years in Account Management, Customer Success, SDR/BDR, or Sales in SaaS or B2B.
• Strong relationship management and retention focus.
• Comfort with fast-paced, evolving environments and high accountability.

Responsibilities

• Manage a portfolio of ~150 CRE client accounts as primary engagement contact.
• Lead onboarding, adoption, usage monitoring, and ongoing client engagement to embed Altus solutions.
• Build trusted relationships with asset managers, operators, and senior stakeholders.
• Identify upsell/cross-sell opportunities with Sales Executives and support retention/expansion.
• Coordinate with internal teams to resolve client issues and ensure a seamless experience.
• Track engagement and account health using CRM tools to identify risks and opportunities.

Skills

Account Management

Customer Success

Sales

Relationship Building

Tools

Salesforce

Job description

Compensation Range

Base Salary: $80,000 - $95,000 USD base + 80/20 variable

On-Target Earnings (OTE): $110,000 - $115,000 USD

OTE is reflective of a base/variable structure. Compensation is aligned to relevant experience and uncapped commission which means top performers consistently exceed OTE targets.

Compensation Disclaimer

The salary range listed reflects the base pay for this role at Altus Group and is provided where required by local regulations. Actual offers may differ based on experience, market conditions, and other relevant factors. The range does not include additional compensation such as bonuses, equity, benefits, or other incentives.

Who we need

Reporting to the Mid-Market Account Management Leader, we are hiring an Account Manager, Client Engagement & Adoption to join our growing Mid-Market team.

In this role, you will manage a portfolio of approximately 150 existing commercial real estate (CRE) client accounts, acting as the primary point of contact for client engagement, adoption, retention, and growth. This is a highly client-facing, sales-adjacent account management role where success is driven by strong relationship management, disciplined execution, and proactive client engagement.

You will work in a two-to-one model with Sales Executives, supporting shared bookings targets while taking primary ownership of gross retention (GRR) outcomes. This role is best suited for someone who is hungry, coachable, and comfortable working in a fast-paced, evolving environment where accountability and adaptability are critical.

This is a remote-first role based in the United States (Eastern or Central Time Zone preferred), supporting Northeast U.S. territories. Occasional travel (25% or less) is required for client engagement, meetings, and events.

What's in it for you

High-growth mid-market build-out. You will join a newly established mid-market structure at Altus Group, with the opportunity to help shape how the function scales, operates, and evolves as it grows.

Direct client impact and ownership. You will manage a significant portfolio of existing clients and play a central role in driving adoption, retention, and expansion across Altus solutions. Your work will directly influence client satisfaction, product value realization, and revenue outcomes.

Exposure to a resilient, growth-oriented industry. You will work at the intersection of technology and commercial real estate, supporting sophisticated investors, asset managers, and operators within a stable, globally relevant industry.

Clear and tangible career progression. You will have defined pathways into enterprise account management, sales, or future leadership roles as the mid-market function continues to expand and mature.

As our new Account Manager, Client Engagement & Adoption, you will:

• Own and manage a portfolio of existing clients. You will manage approximately 150 CRE client accounts, serving as the primary point of contact for engagement, relationship management, and account coordination. These are existing customers only, with no net-new sales responsibility.
• Drive adoption and client value realization. You will ensure clients are effectively using Altus solutions by leading onboarding support, product education, usage monitoring, and ongoing engagement. Your focus will be helping clients embed Altus tools into their daily workflows.
• Build strong client relationships and trust. You will develop relationships with asset managers, operators, analysts, and senior stakeholders through regular check-ins, business reviews, and proactive engagement.
• Support retention and expansion outcomes. You will identify upsell and cross-sell opportunities in partnership with Sales Executives and contribute to shared bookings targets while owning primary accountability for gross retention performance.
• Act as the escalation and coordination point. You will coordinate with internal teams (Product, Support, Advisory, and Sales) to resolve client issues quickly and ensure a seamless customer experience.
• Leverage data to drive account health. You will use CRM and customer success tools to track engagement, monitor account health, and identify risks or opportunities across your portfolio.
• Operate in a high-accountability, high-collaboration model. You will work closely with Sales partners in a 2:1 structure, balancing shared commercial goals with individual performance expectations in a team-oriented environment.

You bring:

• The client-facing experience. You bring 2-5+ years of experience in Account Management, Customer Success, SDR/BDR, or Sales within a SaaS or B2B environment, with a track record of managing client relationships and driving outcomes.
• The commercial mindset. You understand how to balance client relationship building with retention, expansion, and revenue accountability.
• The coachability and drive. You have a high level of curiosity, energy, and accountability. You are proactive, receptive to feedback, and effective in environments that are fast-paced, evolving, and performance-driven.
• The communication and relationship skills. You are comfortable engaging with clients at multiple levels and can build trust quickly through clear, professional, and consistent communication.
• The adaptability. You are comfortable working in a dynamic environment with shifting priorities, while maintaining structure, discipline, and execution quality.
• The systems fluency. Experience with CRM tools (e.g., Salesforce) is beneficial, particularly in high-volume account environments.
• CRE or SaaS exposure. Exposure to commercial real estate, financial services, or SaaS environments is an asset but not required. Strong sales or SDR experience is highly valued.

What you can expect from our interview process:

• A virtual interview with a Talent Advisor focused on your background in client-facing roles, SaaS or sales environments, and your motivation for joining a mid-market account management function.
• A virtual interview with the hiring leader for a deeper discussion of your experience managing client relationships, driving retention and expansion outcomes, and operating effectively in fast-paced, performance-driven environments.
• A final interview (if required) focused on collaboration, adaptability, and your ability to operate effectively within a team-based account structure supporting CRE clients.