Account Manager: Client Engagement & Adoption (Remote)

Altus Group; Chicago (IL); Remote; USD 80,000 - 95,000; Full time

Benefits offered by this job

Mentorship program

Altus Intelligence Academy

Flexible work model

Job summary

Altus Group is seeking an Account Manager, Client Engagement & Adoption to lead a 150-client CRE portfolio in a remote-first role based in the United States. You will collaborate with Sales in a 2:1 structure, driving adoption, retention, and revenue growth through strong relationship management and proactive client engagement.

You will work with cross-functional teams to ensure successful onboarding, product education, usage monitoring, and value realization.

Qualifications

• 2–5+ years in Account Management, Customer Success, SDR/BDR, or Sales within a SaaS or B2B environment.

Responsibilities

• Own and manage a portfolio of ~150 CRE client accounts; primary contact for engagement and coordination.
• Drive adoption and client value realization through onboarding, product education, and ongoing engagement.
• Build strong relationships with asset managers, operators, analysts, and senior stakeholders.
• Support retention and expansion with Sales, targeting upsell/cross-sell opportunities.
• Coordinate with Product, Support, Advisory, and Sales to resolve client issues quickly.

Skills

Account management

Customer success

Relationship management

Sales

Communication

Tools

Salesforce

Job description

Altus Group is seeking an Account Manager, Client Engagement & Adoption to lead a 150-client CRE portfolio in a remote-first role based in the United States. You will collaborate with Sales in a 2:1 structure, driving adoption, retention, and revenue growth through strong relationship management and proactive client engagement.

You will work with cross-functional teams to ensure successful onboarding, product education, usage monitoring, and value realization.