Remote Account Manager Associate - Commercial Lines

Insurance Office of America; Taft (CA); Hybrid; USD 75,000 - 85,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays, vacations, and sicktime

Job summary

Insurance Office of America is seeking an Account Manager Associate - Commercial Lines in California, with remote options strongly preferred for CA residents in the Los Angeles County area. The role provides administrative and customer service support to the account team, ensuring accurate policy administration and timely renewals while upholding service levels and compliance.

You will work with AMs, AEs, or Producers, handling moderately complex client needs and smaller accounts, and you will

Qualifications

• 7+ years of customer service experience in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Strong analytical, problem-solving, and decision-making skills.

Responsibilities

• Provide administrative and customer service support to the account team, Producer, and/or assigned group of accounts.
• Work with minimal direction from an Account Manager (AM), Account Executive (AE), or Producer, ensuring production and quality standards are met while safeguarding against liability.
• Independently resolve moderately complex customer service problems and manage smaller-sized accounts or those with less complexity.

Skills

Customer service

Insurance brokerage knowledge

Communication

Problem solving

Organizational skills

Education

High School Diploma

Tools

MS Office

Job description

Insurance Office of America is seeking an Account Manager Associate - Commercial Lines in California, with remote options strongly preferred for CA residents in the Los Angeles County area. The role provides administrative and customer service support to the account team, ensuring accurate policy administration and timely renewals while upholding service levels and compliance.

You will work with AMs, AEs, or Producers, handling moderately complex client needs and smaller accounts, and you will