Account Manager Associate, Commercial Lines – Remote

Insurance Office of America; West Hollywood (CA); Hybrid; USD 75,000 - 85,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays and vacation time

Career growth opportunities

Supportive team culture

Job summary

Insurance Office of America is seeking an Account Manager Associate - Commercial Lines in California, with remote work options for CA residents and a strong preference for the Los Angeles County area. You will provide administrative and customer service support to the account team, producer, and assigned accounts, ensuring accuracy and mitigating liability.

You will oversee policy administration, renewals, billing, claims, and coverage analysis while coordinating with the team to meet production

Qualifications

• 7+ years of customer service experience in the insurance industry
• Active property & casualty license; professional designation preferred
• Strong analytical, problem-solving, and decision-making skills
• Exceptional customer service, communication, multitasking, and organizational skills

Responsibilities

• Provide administrative and customer service support to the account team, Producer, and/or assigned group of accounts.
• Work with minimal direction from an Account Manager, Account Executive, or Producer to ensure production and quality standards.
• Independently resolve moderately complex customer service problems and manage smaller-sized accounts or those with less complexity.
• Maintain technical competence and industry expertise.
• Assist in directing day-to-day activities and workflow of Team Support/Receptionist, Account Assistant, and/or Account Associate.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, gather underwriting information, perform loss run analysis, prepare submissions, evaluate and negotiate coverages and pricing, prepare and present proposals, bind coverage, and follow up for policy issuance.
• Process tasks accurately and within required timeframes.
• Assist in reviewing contracts to ensure proper coverages are included.
• Monitor reports and take action on delinquent accounts, collecting outstanding balances.
• Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
• Monitor and maintain activity/suspense to ensure timely completion.
• Maintain frequent, transparent communication with the account team regarding workload status and any issues.
• Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
• Stay updated on company policies and procedures.
• Seek and adopt best practices to improve individual and team performance.
• Demonstrate integrity and leadership as IOA values champion

Skills

Customer service

Analytical skills

Communication

Multitasking

Organizational skills

MS Office

Education

High School Diploma

Tools

MS Office

Job description

Insurance Office of America is seeking an Account Manager Associate - Commercial Lines in California, with remote work options for CA residents and a strong preference for the Los Angeles County area. You will provide administrative and customer service support to the account team, producer, and assigned accounts, ensuring accuracy and mitigating liability.

You will oversee policy administration, renewals, billing, claims, and coverage analysis while coordinating with the team to meet production