Remote Account Integrity & Security Operations Manager

Ladders; United States; Remote; USD 116,000 - 175,000; Full time

Benefits offered by this job

Equity package

Annual performance bonus

Flexible work arrangements

Professional development

Job summary

Ladders is seeking an Innovation Operations Manager, Account Integrity & Security, to remotely drive the operational backbone of risk and security programs. You will investigate complex patterns, translate findings into practical improvements, and partner with product, data, and operations teams to strengthen controls and scalable decision-making.

You will also develop training and documentation from insights, elevating execution standards and cross-functional alignment across the organization.

Qualifications

• 5+ years in fraud prevention, risk management, or Trust & Safety investigations in ecommerce or fintech
• Ability to lead cross-functional investigations across multiple fraud surfaces
• Advanced SQL and data visualization (Looker or Tableau) for large datasets
• Strong analytical and critical-thinking skills to translate findings into scalable improvements
• Proactive ownership in ambiguous environments with actionable planning

Responsibilities

• Lead cross-functional investigations by identifying and framing issues
• Shape ML strategy by defining control requirements and tooling
• Distill complex topics for non-experts to drive alignment
• Turn investigation learnings into documentation and training
• Mentor teammates and lead project workstreams

Skills

Fraud prevention

Risk management

Trust & Safety investigations

Analytical thinking

Initiative & ownership

Tools

SQL

Looker

Tableau

Job description

Ladders is seeking an Innovation Operations Manager, Account Integrity & Security, to remotely drive the operational backbone of risk and security programs. You will investigate complex patterns, translate findings into practical improvements, and partner with product, data, and operations teams to strengthen controls and scalable decision-making.

You will also develop training and documentation from insights, elevating execution standards and cross-functional alignment across the organization.