Remote Account Growth & Success Manager

Eleken; United States; Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Remote work

Bonuses for upsell

Paid vacation and sick leave

Co-working allowance

AI-powered tools

Flexible schedule

Finance support

Job summary

Eleken is hiring an Account Manager to keep SaaS clients happy, identify risks early, and uncover opportunities for account growth. You’ll work with designers, managers, and the sales team in a remote, AI-enabled workflow to automate routine tasks and maximize client value.

The role requires 1+ year in client-facing roles, fluent English, and experience handling 30+ accounts. Remote work, with bonuses for upsell results and a flexible schedule, is offered along with vacation and sick leave.

Qualifications

• 1+ year of experience in Account Management or similar
• Fluent spoken English; work mainly on client calls
• Experience managing 30+ client accounts simultaneously
• Motivation to grow accounts via upsell/cross-sell/expansion
• Proactive, with structured approach and strong organization
• Empathy and ability to build trust with clients and internal team
• Willingness to work with AI tools daily
• Nice to have SaaS/product company understanding and design/product processes

Responsibilities

• Stay in touch with active clients and ensure smooth collaboration
• Spot risks early and coordinate with designers and internal team
• Find opportunities for account growth: upsell, cross-sell, expansion
• Present ideas to team and clients
• Run quarterly NPS calls for feedback
• Collect testimonials/reviews on platforms like Clutch, DesignRush
• Conduct exit interviews when clients leave
• Reconnect with past clients and keep relationships warm
• Maintain friendly yet professional tone and know when to push

Skills

Account management

Customer success

Upsell / cross-sell

Proactivity

Organizational skills

Empathy

Fluent English

Client relationship management

AI tools

B2B experience

Job description

Eleken is hiring an Account Manager to keep SaaS clients happy, identify risks early, and uncover opportunities for account growth. You’ll work with designers, managers, and the sales team in a remote, AI-enabled workflow to automate routine tasks and maximize client value.

The role requires 1+ year in client-facing roles, fluent English, and experience handling 30+ accounts. Remote work, with bonuses for upsell results and a flexible schedule, is offered along with vacation and sick leave.