Account Manager

Eleken; United States; À distance; USD 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Remote work

Bonuses for upsell

Paid vacation and sick leave

Co-working allowance

AI-powered tools

Flexible schedule

Finance support

Résumé du poste

Eleken is hiring an Account Manager to keep SaaS clients happy, identify risks early, and uncover opportunities for account growth. You’ll work with designers, managers, and the sales team in a remote, AI-enabled workflow to automate routine tasks and maximize client value.

The role requires 1+ year in client-facing roles, fluent English, and experience handling 30+ accounts. Remote work, with bonuses for upsell results and a flexible schedule, is offered along with vacation and sick leave.

Qualifications

• 1+ year of experience in Account Management or similar
• Fluent spoken English; work mainly on client calls
• Experience managing 30+ client accounts simultaneously
• Motivation to grow accounts via upsell/cross-sell/expansion
• Proactive, with structured approach and strong organization
• Empathy and ability to build trust with clients and internal team
• Willingness to work with AI tools daily
• Nice to have SaaS/product company understanding and design/product processes

Responsabilités

• Stay in touch with active clients and ensure smooth collaboration
• Spot risks early and coordinate with designers and internal team
• Find opportunities for account growth: upsell, cross-sell, expansion
• Present ideas to team and clients
• Run quarterly NPS calls for feedback
• Collect testimonials/reviews on platforms like Clutch, DesignRush
• Conduct exit interviews when clients leave
• Reconnect with past clients and keep relationships warm
• Maintain friendly yet professional tone and know when to push

Connaissances

Account management

Customer success

Upsell / cross-sell

Proactivity

Organizational skills

Empathy

Fluent English

Client relationship management

AI tools

B2B experience

Description du poste

Team: Sales Location: Remote Employment Type: Full-time

Who are we?

Eleken was founded to improve the design services of SaaS companies. We work on a subscription-based model: clients get dedicated designers who integrate directly into their product teams. Today we work with 40–50 active clients, mostly from the US and Canada, as well as Europe, UK, Australia and the Middle East.

Why join us?

Client retention and account growth are our key business priorities right now. We’re looking for an Account Manager who will keep clients happy, notice risks early and find new opportunities to grow each account. You won’t be doing it alone: you’ll brainstorm ideas together with designers, manager and the sales team. We also care about not wasting your time on routine — our CRM and internal project platform are connected with AI tools, so most of the manual work is automated.

What you’ll do:

• Stay in touch with active clients and ensure a smooth collaboration.
• Spot risks early and coordinate with designers and the internal team.
• Find opportunities for account growth: subscription expansion, additional services and partner solutions.
• Present these ideas to the team and clients.
• Run quarterly NPS calls to collect qualitative feedback.
• Collect testimonials and reviews on platforms like Clutch, DesignRush, etc.
• Conduct exit interviews when clients leave.
• Reconnect with past clients, keep the relationship warm.
• Keep a friendly yet professional tone, and know when to gently push.

What we expect:

• 1+ year of experience as an Account Manager, Customer Success Manager or a client-facing B2B role (ideally in IT services, an agency or SaaS).
• Fluent spoken English — most of your work happens on calls with clients.
• Experience managing 30+ client accounts at the same time.
• Motivation to grow accounts: upsell, cross-sell and expansion — not only to keep clients satisfied.
• Proactivity: you dig into problems yourself and don’t wait for tasks to come to you.
• Structured approach and strong organizational skills.
• Empathy and the ability to build trust with clients and the internal team.
• Readiness to work with AI tools every day.

Nice to have:

• Understanding of how SaaS and product companies work and what their pains are.
• Experience working with designers or understanding of design and product development processes.

What we offer:

• Real impact on client retention and account growth.
• Supportive team with a culture of ownership.
• Ready workflows and AI-powered tools that minimize manual work.
• Fixed salary + bonuses for upsell results.
• Regular feedback and opportunities for growth.
• Remote work and flexible schedule.
• Paid vacation and sick leave.
• Co-working compensation.
• Finance support (we handle your accounting).