Remote Account Growth Associate

Housecall Pro; Denver (CO); Remote; USD 34,000 - 38,000; Full time

Benefits offered by this job

Paid holidays

Flexible PTO

Job summary

Housecall Pro is hiring an Associate, Account Management to oversee relationships with high-value Pros and drive growth through upselling and renewals. You’ll manage a portfolio of 100–130 accounts, delivering consultative solutions that align with each Pro’s business goals.

Ideal candidates bring 2+ years in SaaS account management, strong negotiation skills, and experience with CRM tools like Salesforce. This remote role offers a structured path to scale Pro success and revenue.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 2+ years of experience in account management, customer success, sales, or customer support within a SaaS environment.
• Experience managing mid-market accounts ($20K–$200K ARR) with a focus on retention and expansion.
• Proficiency using CRM systems (e.g. Salesforce) for account tracking, reporting, and pipeline management.
• Strong consultative selling and negotiation skills grounded in data and customer insights.
• Experience using AI tools to increase quality and efficiency of work.
• Ability to manage a portfolio of 100–130 accounts while maintaining organization and attention to detail.
• Contractor or home services industry experience is a plus.

Responsibilities

• Establish, manage, and nurture long-term relationships with Pros to drive engagement, satisfaction, and account growth.
• Serve as the primary point of contact for your portfolio, ensuring clear communication, goal alignment, and timely follow-through.
• Support contract renewal efforts by proactively addressing concerns, reinforcing value, and strengthening long-term partnerships.
• Identify and execute opportunities to grow accounts through consultative upselling and cross-selling of add-on products.
• Provide ongoing support to ensure Pros have a seamless and successful experience with our company’s solutions.
• Analyze account performance, customer behavior, and product usage data to recommend strategies that optimize retention and expansion.
• Manage and maintain SOPs to ensure consistency and scalability.
• Conduct regular check-ins and business reviews to assess needs and present solutions aligned with each Pro’s goals.
• Collaborate cross-functionally with Sales, Customer Success, Marketing, Product, and Support teams to deliver a cohesive customer experience.
• Meet and exceed KPIs related to renewals and expansion.

Skills

Account management

SaaS experience

Consultative selling

Data-driven insights

English communication

Education

Bachelor’s degree

Tools

Salesforce

Job description

Housecall Pro is hiring an Associate, Account Management to oversee relationships with high-value Pros and drive growth through upselling and renewals. You’ll manage a portfolio of 100–130 accounts, delivering consultative solutions that align with each Pro’s business goals.

Ideal candidates bring 2+ years in SaaS account management, strong negotiation skills, and experience with CRM tools like Salesforce. This remote role offers a structured path to scale Pro success and revenue.