Remote Account Executive - Growth & Success

OPENLANE; United States; Remote; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401K with company match

Paid Vacation, Personal, and Sick Time

Paid maternity and paternity leave

Disability insurance & AD&D

Job summary

OPENLANE is seeking an Account Executive to support and cultivate customer retention as well as acquire new accounts in your assigned territory. You will act as the liaison for dealerships within a dedicated region, ensuring expectations are met while delivering an exceptional customer experience.

The ideal candidate has 3-5 years of experience in inside sales and/or account management and a proven track record of achieving outcomes and exceeding goals.

Qualifications

• 3-5 years of related sales and/or account management experience.
• Strong understanding of online technologies and proficiency in Google Suite offerings.
• Proven track record as a proactive problem-solver, taking ownership of issues from beginning to end.
• Excellent oral and written communication skills, with a focus on customer service.
• Strong organizational, time management, and prioritization skills–Capable of handling multiple demands at any given time.
• Proven ability to work autonomously and stay focused in a remote work environment.

Responsibilities

• Act as the main point of contact for dealerships within your assigned book of business and drive growth by understanding your customer’s business needs.
• Maintain a good flow of communication with all departments while acting cross-organizationally to ensure satisfaction of stakeholders and resolution of issues.
• Develop and maintain competitive knowledge and expertise in areas of products, industry trends, and other developments.
• Understand and react to the competitive landscape.
• Thoroughly document all research and customer interactions in our CRM to ensure product and service reliability.
• Track daily, weekly, monthly call activity and performance measurements against goals and sales targets using CRM software to meet or exceed all goals and KPIs.
• You will play a pivotal role in coaching our customers on best practices, empowering them to thrive within our marketplace through personalized guidance and support.

Skills

Account management

Inside sales

Customer service

Communication skills

Remote work

Education

Bachelor's Degree

Tools

Salesforce

Google Suite

DOMO

Slack

Job description

OPENLANE is seeking an Account Executive to support and cultivate customer retention as well as acquire new accounts in your assigned territory. You will act as the liaison for dealerships within a dedicated region, ensuring expectations are met while delivering an exceptional customer experience.

The ideal candidate has 3-5 years of experience in inside sales and/or account management and a proven track record of achieving outcomes and exceeding goals.