Remote Account Coordinator - PBM & Client Services

LucyRx; United States; Remote; USD 51,000 - 60,000; Full time

Job summary

LucyRx is seeking an Account Coordinator to support the PBM Commercial Account Management team for large clients. You will coordinate day-to-day client support, track requests through resolution, assist with benefit/eligibility queries, and help with reporting and deliverables.

You will maintain accurate CRM records, support client meetings, and contribute to process improvements. Strong communication, organization, and Excel skills are essential.

Qualifications

• Bachelor’s degree or equivalent relevant experience.
• 1+ years in account support/healthcare PBM or related field.
• Strong communication skills and ability to build effective relationships.
• Highly organized with strong attention to detail; can manage multiple priorities.
• Analytical and detail-oriented; able to support QA/testing and identify discrepancies.
• Proficient in Microsoft Office (especially Excel) and Salesforce or comparable CRM; quick to learn new systems.

Responsibilities

• Support routine client inquiries and requests, including prior authorization entry, benefit/eligibility changes, configuration inquiries, claims reviews, ad hoc reporting, and QA/testing support.
• Track client requests, issues, and deliverables; coordinate with internal departments for timely completion and documentation.
• Monitor service levels and escalate risks to the Account Manager.
• Support implementations and ongoing account activities (timelines, benefit requests, plan documentation, coordination).
• Assist with RFP/RFI and other client documentation requests; gather information and track deadlines.
• Prepare for client meetings by creating agendas/materials and tracking follow-ups.
• Maintain organized client documentation and ensure version control in shared repositories.
• Support renewals and demographic updates by coordinating data collection and approvals.
• Perform QA/testing pre- and post-implementation to validate configuration accuracy.
• Research and document claim/configuration inquiries and coordinate resolutions.
• Assist with client reporting and presentations; identify trends and improvement opportunities.
• Maintain CRM/tracking records and collaborate cross-functionally to support service delivery.

Skills

Communication skills

Organization

Analytical thinking

Excel

CRM (Salesforce)

Education

Bachelor's degree or equivalent

Tools

Salesforce

Job description

LucyRx is seeking an Account Coordinator to support the PBM Commercial Account Management team for large clients. You will coordinate day-to-day client support, track requests through resolution, assist with benefit/eligibility queries, and help with reporting and deliverables.

You will maintain accurate CRM records, support client meetings, and contribute to process improvements. Strong communication, organization, and Excel skills are essential.