Remote PBM Account Coordinator

LucyRx; United States; Remote; USD 51,000 - 60,000; Full time

Job summary

LucyRx seeks an Account Coordinator to support the PBM Commercial Account Management team for large clients. You will coordinate day-to-day client support, assist with benefit/eligibility and configuration inquiries, and help with reporting and QA testing to validate updates.

Responsibilities include tracking requests, supporting meetings, maintaining CRM records, and contributing to process improvements. A bachelor’s degree and 1+ years’ experience are expected.

Qualifications

• Bachelor’s degree or equivalent relevant experience.
• 1+ years in account support/healthcare administration or a related field.
• Strong communication and attention to detail are essential.
• Proficient with Microsoft Office and Salesforce (CRM).

Responsibilities

• Support routine client inquiries and requests, including benefit/eligibility changes and configuration inquiries.
• Track client requests, issues, and deliverables; coordinate with internal teams for timely completion.
• Monitor SLAs, aging items, and escalate risks to the Account Manager.
• Support implementations, renewals, and client meetings; prepare materials and notes.
• Maintain organized client documentation and assist QA/testing to validate updates.

Education

Bachelor’s degree or equivalent

Tools

Microsoft Excel

Salesforce

Job description

LucyRx seeks an Account Coordinator to support the PBM Commercial Account Management team for large clients. You will coordinate day-to-day client support, assist with benefit/eligibility and configuration inquiries, and help with reporting and QA testing to validate updates.

Responsibilities include tracking requests, supporting meetings, maintaining CRM records, and contributing to process improvements. A bachelor’s degree and 1+ years’ experience are expected.