Remote Account Coordination Specialist

Talentoma; Philadelphia (Philadelphia County); Remote; USD 39,000 - 55,000; Full time

Benefits offered by this job

Fully remote

CRM training

Team check-ins

Skills development

Health coverage

Paid leave

401(k) plan

Bonus opportunities

Job summary

Talentoma is seeking an Account Coordination Specialist to manage client emails and tickets, coordinating with account managers and service delivery teams. This fully remote role in the United States focuses on keeping service delivery moving and communicating progress to clients.

The position requires 1–2 years in account coordination or related fields, strong communication skills, and familiarity with Zoho CRM, Freshdesk, and SharePoint. US work authorization is required.

Qualifications

• High school diploma or equivalent.
• About 1–2 years in account coordination, client support, or service operations preferred.
• Familiarity with Zoho CRM, Freshdesk, and SharePoint for information lookup.
• Ability to prioritize requests by urgency and impact on service delivery.
• Clear written and verbal communication for client updates and cross-functional coordination.
• Authorized to work in the United States.

Responsibilities

• Review incoming client emails and service tickets and organize the queue by urgency.
• Check client contact details and requested service changes in the CRM before updates.
• Confirm scope with clients and explain next steps using knowledge base information.
• Create clear notes with needs, details, owners, and next update.
• Coordinate tasks with account managers and delivery teams and track impact on deadlines.
• Monitor pending requests, follow up with contacts, and communicate revised expectations.
• Resolve routine discrepancies and escalate unresolved issues to the team lead.
• Provide concise progress updates, distinguishing completed vs. open items.
• Prepare status summaries on volumes, issues, and aging tasks for reporting.

Skills

Communication

Coordination

Time management

Remote work

Written skills

Education

High school diploma or equivalent

Tools

Zoho CRM

Freshdesk

Microsoft SharePoint

Job description

Talentoma is seeking an Account Coordination Specialist to manage client emails and tickets, coordinating with account managers and service delivery teams. This fully remote role in the United States focuses on keeping service delivery moving and communicating progress to clients.

The position requires 1–2 years in account coordination or related fields, strong communication skills, and familiarity with Zoho CRM, Freshdesk, and SharePoint. US work authorization is required.