Remote Academic CSM – Growth & Retention

Chemical Abstracts Service; Columbus (OH); À distance; USD 85 000 - 120 000; Plein temps

Résumé du poste

Chemical Abstracts Service (CAS) is seeking a Customer Success Manager for our Sales team. This remote role can be located anywhere in the United States and focuses on profitable achievement of sales objectives for Academic accounts by identifying opportunities to grow and retain customers.

The CSM will onboard customers, manage a book of business, coordinate with technical specialists, and use CRM to document interactions, aiming to maximize revenue opportunities within the territory.

Qualifications

• Three or more years of sales-related experience.
• Proven track record of exceeding sales objectives and territory/account development.
• Experience with CRM and opportunity management systems, preferably Salesforce.com.
• Strong analytical and problem-solving skills in selling science-related solutions.

Responsabilités

• Identify opportunities to grow, retain, cross-sell, and penetrate Academic accounts.
• Deliver sales presentations and partner with technical specialists for onboarding and consultative selling.
• Manage an assigned book of business and build relationships with existing clients.
• Document prospect interaction and manage leads using the CRM.
• Develop workflows to maximize selling time and leverage AI tools when available.
• Attend trade shows, events, and conferences.

Connaissances

Sales experience

CRM proficiency

Account management

Strategic selling

Virtual selling tools

Formation

Bachelor’s degree

Outils

Salesforce.com

Zoom

WebEx

Description du poste

Chemical Abstracts Service (CAS) is seeking a Customer Success Manager for our Sales team. This remote role can be located anywhere in the United States and focuses on profitable achievement of sales objectives for Academic accounts by identifying opportunities to grow and retain customers.

The CSM will onboard customers, manage a book of business, coordinate with technical specialists, and use CRM to document interactions, aiming to maximize revenue opportunities within the territory.