Remote Absence Claims Team Lead

New York Life Insurance Co.; New York (NY); Remote; USD 74,000 - 129,000; Full time

Benefits offered by this job

Full benefits package

Discretionary bonus eligible

Job summary

New York Life Insurance Co. is seeking an Absence Team Leader to guide a team of Absence Claim Managers handling Short-Term Disability and related leaves. You will coach, develop succession plans, and ensure high-quality service across multiple products.

Reporting to the Absence Claims Director, you’ll drive operational excellence, monitor metrics, and partner with account teams to meet client commitments while upholding Quality and Compliance standards.

Qualifications

• HS Diploma or GED required; Bachelor’s degree strongly preferred.
• 5+ years of experience in the Absence/Disability industry.
• Experience leading a team of direct reports is preferred.

Responsibilities

• Directly lead a team of Absence Claim Managers within the Absence Claims organization.
• Coach, develop succession plans and bench strength.
• Collaborate with the Absence Claims Director on client and organizational challenges.
• Ensure execution of Short-Term Disability and Leave processes with quality and compliance.
• Monitor metrics and drive continuous improvement across processes and teams.
• Partner with Account Management, Sales, and internal stakeholders to deliver on service commitments.

Skills

Team leadership

Coaching

Quality & Compliance

Problem solving

Communication

Stakeholder collaboration

Change management

Education

HS Diploma or GED

Bachelor’s degree preferred

Job description

New York Life Insurance Co. is seeking an Absence Team Leader to guide a team of Absence Claim Managers handling Short-Term Disability and related leaves. You will coach, develop succession plans, and ensure high-quality service across multiple products.

Reporting to the Absence Claims Director, you’ll drive operational excellence, monitor metrics, and partner with account teams to meet client commitments while upholding Quality and Compliance standards.