Remote Absence Solutions Lead – Complex Implementations

New York Life Insurance Co.; New York (NY); Remote; USD 85,000 - 115,000; Full time

Job summary

New York Life Insurance Co. is seeking an Absence SME, Complex Implementations, to serve as strategic and technical authority for absence and leave solutions during complex implementations.

This role partners with the Senior Implementation Manager to deliver a seamless onboarding experience while ensuring early, high-quality discovery, accurate translation of business requirements, and strong alignment between client expectations and NYL’s administrative capabilities.

Qualifications

• 7+ years of experience in absence management, disability, or leave administration (FMLA, state-mandated leaves, ADA, company policies).
• Deep expertise in vendor-based and carrier-based absence administration models.
• Experience leading complex client implementations or consulting engagements.

Responsibilities

• Lead early-phase discovery for complex absence implementations with Senior Implementation Manager.
• Document clients’ current-state absence practices, workflows, and pain points.
• Gather requirements across FMLA, PFML, ADA, and company leaves; translate needs into actionable implementation requirements.
• Educate clients on NYL’s administrative model, case management, compliance framework, and service expectations.
• Guide clients through best practices and operational transformation aligned to NYL capabilities.
• Partner with cross-functional teams to ensure accurate system setup and integration readiness.

Skills

Absence management

Disability

Leave administration

FMLA

State PFML

Education

Bachelor’s degree preferred

Tools

HRIS systems

Case management systems

Data integrations

Job description

New York Life Insurance Co. is seeking an Absence SME, Complex Implementations, to serve as strategic and technical authority for absence and leave solutions during complex implementations.

This role partners with the Senior Implementation Manager to deliver a seamless onboarding experience while ensuring early, high-quality discovery, accurate translation of business requirements, and strong alignment between client expectations and NYL’s administrative capabilities.