Remote Absence & Leave Manager

New York Life Insurance Co.; New York (NY); Remote; USD 50,000 - 65,000; Full time

Benefits offered by this job

Leave programs

Adoption assistance

Student loan repayment

Discretionary bonus

Job summary

New York Life Insurance Co.'s Group Benefit Solutions is seeking an Integrated Absence Manager to oversee a caseload of unpaid and paid leave, STD, and related absence programs. You will investigate eligibility, administer claims, and coordinate return-to-work actions for clients and employees, communicating decisions clearly in writing and verbally.

This role requires strong analytical skills, attention to detail, and the ability to navigate complex state and federal leave laws while providing

Qualifications

• HS Diploma or GED required; Bachelor's degree strongly preferred.
• 2+ years’ experience administering Disability is preferred.
• Experience with FMLA and/or State Leaves is preferred.
• Proficiency with MS Office (Word, Outlook, Excel).
• Strong analytical and investigative skills.
• Ability to manage complex absence scenarios with attention to detail.

Responsibilities

• Manage a caseload of Absence cases including STD, PFML, FMLA, CPL, and ADA.
• Verify eligibility, capture medical information, apply contractual provisions.
• Coordinate leave and disability plans using integrated technology.
• Communicate decisions to claimants, employers, and providers.
• Ensure timely, accurate payments and return-to-work coordination.
• Document absence notes and support return-to-work needs.

Skills

Disability management

FMLA knowledge

Leave administration

Analytical thinking

Communication

Customer service

Education

HS Diploma or GED

Bachelor’s degree strongly preferred

Tools

MS Office

Job description

New York Life Insurance Co.'s Group Benefit Solutions is seeking an Integrated Absence Manager to oversee a caseload of unpaid and paid leave, STD, and related absence programs. You will investigate eligibility, administer claims, and coordinate return-to-work actions for clients and employees, communicating decisions clearly in writing and verbally.

This role requires strong analytical skills, attention to detail, and the ability to navigate complex state and federal leave laws while providing