Remote Long-Term Disability Claims Manager

New York Life Insurance Co.; New York (NY); Remote; USD 50,000 - 72,000; Full time

Benefits offered by this job

Leave programs

Adoption assistance

Student loan repayment

Job summary

New York Life Insurance Co. is seeking a remote LTD Claim Manager to oversee a caseload of long-term disability claims, develop strategic case plans, and communicate with customers, employers, and treating providers.

The role emphasizes accuracy in benefit calculations and adherence to timelines. You will collaborate with Team Leaders and Technical Coaches to deliver transparent conversations and gather relevant information for each claim, ensuring thorough and timely decisions while supporting

Qualifications

• High School Diploma or GED with 3+ years of professional experience or a bachelor’s degree preferred.
• Experience in hospital administration, medical office management, financial services or business operations is a plus.
• Comfortable talking with customers and conducting thorough phone conversations.

Responsibilities

• Proactively manage a block of claims by regularly speaking with customers and understanding case facts.
• Develop and document Strategic Case Plans focusing on future claim directions.
• Determine eligibility by reviewing contractual and medical information and making data-driven decisions.
• Use claim dashboards to prioritize workload for maximum impact.
• Communicate claim decisions clearly to customers, employers, and providers.

Skills

Strong written/verbal skills

Excellent organizational skills

Time management

MS Office proficiency

Critical thinking

Customer-focused mindset

Education

High School Diploma or GED

Bachelor’s degree preferred

Tools

MS Word

MS Outlook

MS Excel

Job description

New York Life Insurance Co. is seeking a remote LTD Claim Manager to oversee a caseload of long-term disability claims, develop strategic case plans, and communicate with customers, employers, and treating providers.

The role emphasizes accuracy in benefit calculations and adherence to timelines. You will collaborate with Team Leaders and Technical Coaches to deliver transparent conversations and gather relevant information for each claim, ensuring thorough and timely decisions while supporting