Remote Absence & Disability Manager

New York Life Insurance Co; United States; Remote; USD 50,000 - 65,000; Full time

Job summary

New York Life Insurance Co. is seeking an Integrated Absence Manager to handle a caseload of paid/unpaid leave and Short-Term disability cases, ensuring accurate administration and timely payments.

You will investigate eligibility, apply contractual provisions, and communicate decisions to customers and clients. In this role, you will collaborate with customers, healthcare providers, and clients to coordinate leave plans, support return-to-work needs, and maintain compliance.

Qualifications

• 2+ years’ experience administering Disability strongly preferred.
• Experience administering FMLA and/or State Leaves experience strongly preferred.
• Proficiency with MS Office applications is required (Word, Outlook, Excel) and ability to toggle between multiple applications.
• Strong critical thinking, analytical, and investigative skills; ability to gather information, analyze facts, and draw conclusions.

Responsibilities

• Manage a caseload of Absence cases including STD, PFML, FMLA, CPL, ADA with service excellence.
• Verify eligibility, capture medical information, apply contractual provisions, and follow legal guidelines.
• Coordinate multiple leave and disability plans using integrated technology.
• Communicate with claimants, employers, and medical professionals to gather information and manage payments.
• Document absence notes in the system and support return-to-work planning with clients.

Skills

Disability administration

FMLA experience

MS Office

Analytical skills

Communication skills

Attention to detail

Multi-tasking

Customer focus

Education

HS Diploma or GED

Bachelor’s degree

Tools

MS Office

Job description

New York Life Insurance Co. is seeking an Integrated Absence Manager to handle a caseload of paid/unpaid leave and Short-Term disability cases, ensuring accurate administration and timely payments.

You will investigate eligibility, apply contractual provisions, and communicate decisions to customers and clients. In this role, you will collaborate with customers, healthcare providers, and clients to coordinate leave plans, support return-to-work needs, and maintain compliance.