Senior Short-Term Disability Claims Lead

MetLife, Inc.; United States; On-site; USD 42,000 - 72,000; Full time

Benefits offered by this job

Annual incentive

Health plan

Life insurance

401(k) with match

Tuition assistance

Job summary

MetLife’s Global Customer Service and Operations team seeks a claims owner to handle Short-Term Disability claims, determine claimant eligibility, and guide return-to-work decisions. You will collaborate across teams to support diverse customers and ensure contractual compliance while delivering empathetic service.

The role emphasizes stakeholder communication, adherence to policy provisions, and coaching on complex cases across multiple platforms.

Qualifications

• Disability contract provisions understanding, incl. PML/PFL leaves.
• At least 1 year Short Term Disability experience.
• Knowledge of Legacy and Catalyst platforms.
• Strong communication, critical thinking, and decision-making skills.

Responsibilities

• Provide high-level service to claimants with timely communication.
• Apply disability contract provisions to ensure liability is understood.
• Coordinate with resources to ensure a clear plan for return to work.
• Manage assigned claims and communicate status to stakeholders.
• Coach on complex cases and work across platforms.

Skills

Disability claims knowledge

Communication skills

Critical thinking

Decision making

Multitasking

Team collaboration

Education

Bachelor’s Degree or some college

Tools

Legacy platform

Catalyst platform

Microsoft Word/Excel

Job description

MetLife’s Global Customer Service and Operations team seeks a claims owner to handle Short-Term Disability claims, determine claimant eligibility, and guide return-to-work decisions. You will collaborate across teams to support diverse customers and ensure contractual compliance while delivering empathetic service.

The role emphasizes stakeholder communication, adherence to policy provisions, and coaching on complex cases across multiple platforms.