Remote ABA Intake Specialist - Bilingual Mandarin/English

CrewBloom, Inc; New York (NY); Hybrid; USD 42,000 - 60,000; Full time

Job summary

CrewBloom, Inc. is seeking an ABA Intake Specialist to oversee the intake process for prospective clients, from referral through enrollment. The role includes insurance verification, documentation collection, and authorization follow-ups to ensure timely service initiation.

The ideal candidate is fluent in Mandarin and English, with strong organizational and communication skills to coordinate with families, providers, and clinical teams. Remote work flexibility is offered.

Qualifications

• Mandarin Chinese: Strong verbal proficiency to communicate effectively with Mandarin-speaking families and referral sources.
• English: Strong verbal and written proficiency for documentation, internal coordination, and professional communication.
• One to two years of experience in healthcare intake, patient access, insurance coordination, or administrative support.
• Basic knowledge of insurance eligibility, prior authorizations, and Medicaid managed care.
• Strong organizational, communication, and follow-up skills.
• Proficiency in Microsoft Office or Google Workspace and the ability to learn new systems.
• Understanding of HIPAA and patient confidentiality requirements.
• ABA/behavioral health experience; NY Medicaid familiarity; English-Spanish bilingualism; experience with EHR or intake management systems.

Responsibilities

• Process and track incoming referrals from families, providers, and referral portals.
• Verify insurance eligibility, benefits, and ABA authorization requirements.
• Collect and organize required documents, including diagnostic evaluations, prescriptions, and consent forms.
• Communicate with families and referral sources regarding intake requirements, case status, and next steps.
• Assist with prior authorization submissions, follow-ups, and re-authorization tracking.
• Coordinate with clinical teams to obtain required documentation for insurance approvals.
• Maintain accurate intake records and ensure compliance with HIPAA and documentation standards.
• Review cases for missing information, delays, and outstanding requirements; escalation complex cases when needed.
• Coordinate with clinical, billing, and scheduling teams to support a smooth transition to active services.

Skills

Mandarin Chinese

English proficiency

Healthcare intake experience

HIPAA knowledge

MS Office / Google Workspace

New York Medicaid familiarity

Bilingual English-Spanish

Tools

EHR or intake management systems

Job description

CrewBloom, Inc. is seeking an ABA Intake Specialist to oversee the intake process for prospective clients, from referral through enrollment. The role includes insurance verification, documentation collection, and authorization follow-ups to ensure timely service initiation.

The ideal candidate is fluent in Mandarin and English, with strong organizational and communication skills to coordinate with families, providers, and clinical teams. Remote work flexibility is offered.