Supervisor for ABA Company

Unicare Home Care; New York (NY); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Competitive pay

Leadership-level role with room for Up

Newly renovated Brooklyn office

Build systems and impact on operations

Meaningful difference for families

Job summary

Unicare ABA in New York, NY, is seeking a Bilingual Patient Intake Coordinator Lead (Spanish) to welcome families and drive the start of care. You will oversee the full intake pipeline from first contact through case-ready status, guiding families, coordinating internal teams, and ensuring compliance with documentation and insurance requirements before services begin.

This leadership role blends case management, communication, and problem solving.

Qualifications

• Bilingual Spanish is required.
• Experience in intake management or healthcare administration.
• ABA experience is required.
• Strong leadership and ownership of processes.
• Excellent communication with families.

Responsibilities

• Serve as lead point of contact for new families entering care.
• Oversee intake cases from referral through authorization and case-ready status.
• Coordinate with internal teams to ensure readiness for service start.
• Verify insurance eligibility and coordinate BCBA assessments.
• Monitor timelines and identify bottlenecks to keep the pipeline moving.

Skills

Bilingual Spanish

Intake management

Leadership

Healthcare administration

ABA experience

Communication

Organization

Job description

Full job description

Bilingual Patient Intake Coordinator Lead (Spanish): welcome families, drive the process, lead the start of care.

About Us
Unicare ABA is a fast-growing startup delivering ABA therapy services to children and families. As we expand, we are building a strong operations backbone—and this role is a critical part of that foundation.

The Bilingual Patient Intake Coordinator Lead is a key player in ensuring that families enter care quickly, smoothly, and with the support they need from day one.

If you’re organized, confident, bilingual in Spanish, and ready to lead the intake process—not just follow it—this is the right fit.

The Role
As the Intake Coordinator Lead, you oversee the full intake pipeline from first family contact through case-ready status. You guide families, coordinate internal teams, prevent delays, and keep the entire onboarding process moving. You’re the point person who ensures every case meets compliance, documentation, and insurance requirements before starting services.

This role blends leadership, case management, communication, and problem-solving. You’re not just completing tasks—you’re owning the flow, identifying gaps, and setting the standard for intake quality.

What You’ll Do

• Serve as the lead point of contact for new families entering care
• Oversee intake cases from referral through authorization and case-ready status
• Support Spanish- and English-speaking families with clear, compassionate guidance
• Track all documentation, follow up on missing items, and ensure compliance is met
• Verify insurance eligibility and coordinate the full process for BCBA assessments
• Submit and track assessment authorizations with insurers
• Monitor intake timelines and upscale cases that need clinical or operational intervention
• Identify delays, remove barriers, and keep the pipeline moving
• Coordinate with internal departments to ensure readiness for service start
• Recommend process improvements as the company scales, and help build future intake workflows

What We’re Looking For

• Spanish bilingual (required)
• Experience in intake management, care coordination, or healthcare administration
• ABA experience is required
• Strong leadership instincts and comfort taking ownership of a process
• Excellent communicator (phone, text, email) who builds trust with families
• Highly organized, able to manage many cases without missing details
• Calm, steady, and solutions-focused during fast-paced weeks
• Interested in growing with a scaling startup and expanding into greater responsibility

Why Unicare ABA

• Competitive pay
• Leadership-level role with room for upward growth
• Newly renovated Brooklyn office
• A chance to build systems, influence operations, and have real impact
• Make a meaningful difference for families accessing ABA care