Remote ABA Intake & Onboarding Specialist

The Treetop ABA Therapy; New York (NY); Remote; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Paid time off

Paid holidays

401(k) with employer match

Growth opportunities

Job summary

The Treetop ABA Therapy is seeking an Intake Coordinator to be the first point of contact for families seeking ABA therapy. This remote, full-time role requires you to manage high-volume calls and guide families through the intake process with empathy and clarity. You’ll work 9:00 a.m.–5:00 p.m.

or 10:00 a.m.–6:00 p.m. or 11:00 a.m.–7:00 p.m., with bilingual Spanish/English preferred. Experience in sales, outreach, or client-facing roles is valued, and Salesforce familiarity helps with tracking

Qualifications

• 1+ year of experience in sales, outreach, intake, or client-facing roles.
• Excellent communication and persuasive skills.
• Bilingual Spanish/English preferred.

Responsibilities

• Be the first friendly voice families hear when they reach out for services.
• Manage 75–100+ inbound and outbound calls daily.
• Explain our programs clearly and guide families through the intake process.
• Follow up to collect insurance, documentation, and consents.
• Track progress in Salesforce and other systems.
• Meet and exceed performance goals for responsiveness, conversion, and completion.
• Collaborate with internal teams to ensure a smooth onboarding experience.

Skills

Excellent communication

Sales experience

Persuasive skills

Bilingual

Education

High School Diploma

Associates or Bachelor's preferred

Tools

Salesforce

Job description

The Treetop ABA Therapy is seeking an Intake Coordinator to be the first point of contact for families seeking ABA therapy. This remote, full-time role requires you to manage high-volume calls and guide families through the intake process with empathy and clarity. You’ll work 9:00 a.m.–5:00 p.m.

or 10:00 a.m.–6:00 p.m. or 11:00 a.m.–7:00 p.m., with bilingual Spanish/English preferred. Experience in sales, outreach, or client-facing roles is valued, and Salesforce familiarity helps with tracking