Intake & Assessment Coordinator

The Treetop ABA Therapy; New York (NY); Remote; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Paid time off

Paid holidays

401(k) with employer match

Growth opportunities

Job summary

The Treetop ABA Therapy is seeking an Intake Coordinator to be the first point of contact for families seeking ABA therapy. This remote, full-time role requires you to manage high-volume calls and guide families through the intake process with empathy and clarity. You’ll work 9:00 a.m.–5:00 p.m.

or 10:00 a.m.–6:00 p.m. or 11:00 a.m.–7:00 p.m., with bilingual Spanish/English preferred. Experience in sales, outreach, or client-facing roles is valued, and Salesforce familiarity helps with tracking

Qualifications

• 1+ year of experience in sales, outreach, intake, or client-facing roles.
• Excellent communication and persuasive skills.
• Bilingual Spanish/English preferred.

Responsibilities

• Be the first friendly voice families hear when they reach out for services.
• Manage 75–100+ inbound and outbound calls daily.
• Explain our programs clearly and guide families through the intake process.
• Follow up to collect insurance, documentation, and consents.
• Track progress in Salesforce and other systems.
• Meet and exceed performance goals for responsiveness, conversion, and completion.
• Collaborate with internal teams to ensure a smooth onboarding experience.

Skills

Excellent communication

Sales experience

Persuasive skills

Bilingual

Education

High School Diploma

Associates or Bachelor's preferred

Tools

Salesforce

Job description

Intake Coordinator – ABA Therapy

Location: Remote - Must reside in the USA
Schedule: 9:00 a.m.–5:00 p.m., 10:00 a.m.-- 6:00 p.m., 11:00 a.m.--7:00 p.m.
Job Type: Full-Time
Compensation: $45,000-$60,000 annual salary, based on experience

Join The Treetop where purpose, growth, and meaningful work come together.

We’re seeking a motivated and compassionate Intake Coordinator to be the first point of contact for families seeking life-changing ABA therapy services. This fast-paced, people-focused role is ideal for someone who thrives on meaningful conversations, enjoys achieving goals, and loves helping families begin their journey with us.

Bilingual Spanish/English speakers are highly preferred.

What You’ll Do

• - Be the first friendly voice families hear when they reach out for services
• - Manage 75–100+ inbound and outbound calls daily
• - Explain our programs clearly and guide families through the intake process
• - Follow up to collect insurance, documentation, and consents
• - Track progress in Salesforce and other systems
• - Meet and exceed performance goals for responsiveness, conversion, and completion
• - Collaborate with internal teams to ensure a smooth, welcoming onboarding experience

Requirements

What You Bring

• - 1+ year of experience in sales, outreach, intake, or client-facing roles
• - Comfortable in a fast-paced, phone-driven environment
• - Excellent communication and persuasive skills
• - Driven by results, goals, and bonus opportunities
• - Familiarity with Salesforce or other CRMs preferred
• - Detail-oriented, organized, and strong at follow-through
• - High school diploma required; associate’s or bachelor’s degree preferred
• - Experience in ABA, healthcare, or behavioral health is a plus
• - Bilingual Spanish/English skills preferred

Benefits

What We Offer

• - $45,000-$60,000 annual salary based on experience
• - Performance-based bonuses and incentives
• - Health, vision, and dental insurance, PTO, and paid holidays
• - 401(k) with employer match
• - Opportunities to grow with a fast-expanding, mission-driven organization
• - A supportive team environment where your impact is valued every day

The Treetop | Discovery ABA Family of Companies is an Equal Opportunity Employer and welcomes candidates from all backgrounds.