Remote 988 Crisis Text & Chat Counselor

CarePoint Response, Inc.; Philadelphia (Philadelphia County); Remoto; USD 30.000 - 34.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical insurance

Dental insurance

Vision insurance

403(b) retirement plan

PTO and Holidays

Tuition reimbursement

Descrizione del lavoro

CarePoint Response is seeking a 988 Text and Chat Crisis Counselor to join our nationwide crisis services team. This remote role is the first line of support for individuals contacting the 988 Suicide & Crisis Lifeline via text and chat, providing calm, compassionate, and life-saving care.

You will assess risk, document interactions, refer to local services, and work within HIPAA guidelines. A high school diploma is required; degrees in psychology, social work, or counseling are preferred;

Competenze

• High school diploma or equivalent required; degrees in psychology, social work, counseling preferred.
• Strong typing and written communication crucial for accurate documentation.
• Experience in crisis de-escalation and working with diverse populations preferred.

Mansioni

• Respond promptly to incoming text and chat messages on the 988 Lifeline platform.
• Use active listening and crisis intervention techniques to support users.
• Conduct suicide risk assessments and escalate as needed.
• Maintain confidentiality and HIPAA compliance.
• Document interactions in electronic records and participate in training.

Conoscenze

Typing

Written communication

Crisis de-escalation

Multilingual skills

Formazione

High school diploma or equivalent

Associate or bachelor’s in psychology/social work/counseling

Descrizione del lavoro

CarePoint Response is seeking a 988 Text and Chat Crisis Counselor to join our nationwide crisis services team. This remote role is the first line of support for individuals contacting the 988 Suicide & Crisis Lifeline via text and chat, providing calm, compassionate, and life-saving care.

You will assess risk, document interactions, refer to local services, and work within HIPAA guidelines. A high school diploma is required; degrees in psychology, social work, or counseling are preferred;