Remote 988 Text & Chat Crisis Counselor

Baltimore Crisis Response Inc; Philadelphia (Philadelphia County); Remote; USD 30,000 - 35,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

403(b) Retirement Plan

Generous PTO

Job summary

CarePoint Response is seeking a 988 Text and Chat Crisis Counselor to join our remote crisis services team. You will be the first line of support for individuals contacting the 988 Lifeline via text and chat, providing calm, compassionate, and life-saving care.

Responsibilities include quick response, risk assessment, and referrals to local mental health services, shelter, or substance-use resources, while maintaining HIPAA-compliant records and ethical boundaries.

Qualifications

• Strong typing, written communication, and crisis de-escalation skills.
• Comfort working with diverse populations, including LGBTQIA+, youth, people in active mental health or substance-related crisis.
• Bilingual or multilingual skills are preferred.

Responsibilities

• Respond promptly to incoming text and chat messages through the 988 Lifeline platform.
• Engage with users using active listening and crisis intervention techniques.
• Conduct suicide risk assessments and escalate high-risk situations as needed.
• Maintain confidentiality and adhere to HIPAA and 988 Lifeline standards.

Skills

Typing

Written communication

Crisis de-escalation

Multilingual abilities

Education

High school diploma or equivalent

Associate’s or bachelor’s in psychology, social work, counseling

Job description

CarePoint Response is seeking a 988 Text and Chat Crisis Counselor to join our remote crisis services team. You will be the first line of support for individuals contacting the 988 Lifeline via text and chat, providing calm, compassionate, and life-saving care.

Responsibilities include quick response, risk assessment, and referrals to local mental health services, shelter, or substance-use resources, while maintaining HIPAA-compliant records and ethical boundaries.