Remote 988 Crisis Text & Chat Counselor

Baltimore Crisis Response Inc; Philadelphia (Philadelphia County); Remote; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) Retirement Plan

Generous PTO

Tuition Reimbursement

Job summary

CarePoint Response is seeking a 988 Text and Chat Crisis Counselor to join our expanding crisis services team. You’ll be the first line of support for individuals reaching out through the 988 Lifeline digital platforms — offering calm, compassionate, and life-saving care through text and chat.

You’ll connect with people in emotional distress, perform risk assessments, and guide conversations with empathy and trauma‑informed care.

Qualifications

• High school diploma or equivalent; Associate’s or bachelor’s in psychology, social work, counseling, or related field preferred.
• Strong typing, written communication, and crisis de-escalation skills.
• Bilingual or multilingual skills are preferred.

Responsibilities

• Respond promptly to incoming text and chat messages through the 988 Lifeline platform.
• Engage with users using active listening, empathy, and evidence-based crisis intervention techniques.
• Conduct suicide risk assessments and escalate high-risk situations to supervisors or emergency services as needed.
• Maintain professional boundaries, cultural humility, and trauma-informed care practices at all times.
• Provide appropriate referrals to local mental health services, shelter, substance use treatment, or other resources.
• Document all interactions accurately and promptly in electronic records per agency and legal requirements.
• Participate in regular supervision, debriefings, and training sessions.
• Uphold confidentiality and adhere to HIPAA and 988 Lifeline standards.

Skills

Typing

Written communication

Crisis de-escalation

Active listening

Bilingual

Education

Bachelor's degree in psychology, social work, counseling, or related field

Associate’s degree in psychology, social work, or related field

Job description

CarePoint Response is seeking a 988 Text and Chat Crisis Counselor to join our expanding crisis services team. You’ll be the first line of support for individuals reaching out through the 988 Lifeline digital platforms — offering calm, compassionate, and life-saving care through text and chat.

You’ll connect with people in emotional distress, perform risk assessments, and guide conversations with empathy and trauma‑informed care.