Remote 988 Crisis Text & Chat Counselor

Paycom - ATS; Philadelphia (Philadelphia County); Remote; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

403(b) Retirement Plan

Generous PTO

Job summary

CarePoint Response is seeking a remote Text and Chat Crisis Counselor to provide compassionate, life-saving support via the 988 Lifeline digital platforms. You will perform risk assessments, offer referrals, and document interactions while maintaining HIPAA compliance.

The role requires a high school diploma or equivalent, strong crisis de-escalation skills, and the ability to work flexible shifts (7:00 AM–3:00 PM, 3:00 PM–11:00 PM, 11:00 PM–7:00 AM) Monday–Friday. Bilingualists are preferred.

Qualifications

• High school diploma or equivalent required; related degrees preferred.
• Experience in crisis support or counseling is a plus.
• Comfort with diverse populations, including LGBTQIA+, youth, and individuals in crisis.
• Remote work setup with private workspace and reliable internet is required.

Responsibilities

• Respond promptly to incoming text and chat messages on the 988 Lifeline platform.
• Engage users with empathy, active listening, and evidence-based crisis intervention.
• Conduct suicide risk assessments and escalate high-risk cases to supervisors or emergency services as needed.
• Maintain professional boundaries and adhere to trauma-informed care practices.
• Provide appropriate referrals to local mental health resources, shelters, or substance use treatment.
• Document interactions accurately in electronic records per policy and legal requirements.
• Participate in supervision, debriefings, and ongoing training.
• Uphold HIPAA confidentiality and 988 Lifeline standards.

Skills

Crisis de-escalation

Strong typing

Written communication

Active listening

Bilingual (preferred)

Education

High school diploma or equivalent

Associate’s or bachelor’s in psychology, social work, counseling, or related field (preferred)

Job description

CarePoint Response is seeking a remote Text and Chat Crisis Counselor to provide compassionate, life-saving support via the 988 Lifeline digital platforms. You will perform risk assessments, offer referrals, and document interactions while maintaining HIPAA compliance.

The role requires a high school diploma or equivalent, strong crisis de-escalation skills, and the ability to work flexible shifts (7:00 AM–3:00 PM, 3:00 PM–11:00 PM, 11:00 PM–7:00 AM) Monday–Friday. Bilingualists are preferred.