Remote 988 Crisis Chat/Text Specialist

Paylocity; United States; Remote; USD 44,000 - 56,000; Full time

Benefits offered by this job

Remote work

Unionized role (OPEIU)

Job summary

Crisis Connections is hiring a 988 Crisis Specialist to provide compassionate crisis support via chat and text. This full-time, remote position serves the 988 Lifeline, with after-hours scheduling and a focus on safety planning and resource connection.

Applicants should have a high school diploma or GED with behavioral health experience and pursue the AAC credential by probation end. The role requires residency in Washington, Arizona, Ohio, or Texas, reliable internet, and a quiet workspace.

Qualifications

• Requires high school diploma or GED with 4 years of behavioral health experience or equivalent education/experience mix.
• Must have strong verbal and written communication skills.
• Ability to multitask across multiple software platforms in a fast-paced environment.
• Must obtain Agency Affiliated Counselor (AAC) credential by end of probation and have it reimbursed by Crisis Connections.

Responsibilities

• Provide empathetic, nonjudgmental crisis intervention via chat and SMS text.
• Conduct suicide risk and behavioral health assessments and support de-escalation.
• Collaborate with on-shift clinicians to ensure safety when higher-level intervention is needed.
• Develop safety and action plans with individuals in crisis.
• Connect callers to appropriate community resources and crisis response partners.
• Accurately document interactions in the electronic health record.
• Follow 988 Lifeline protocols and performance standards.
• Contribute to team goals for response times, availability, and quality care.

Skills

Empathy

Crisis intervention

Active listening

Communication skills

Multitasking

Education

High school diploma or GED

AAC credential

Tools

EHR systems

Job description

Crisis Connections is hiring a 988 Crisis Specialist to provide compassionate crisis support via chat and text. This full-time, remote position serves the 988 Lifeline, with after-hours scheduling and a focus on safety planning and resource connection.

Applicants should have a high school diploma or GED with behavioral health experience and pursue the AAC credential by probation end. The role requires residency in Washington, Arizona, Ohio, or Texas, reliable internet, and a quiet workspace.