Remote 988 Crisis Counselor — Text & Chat

Paycom; Baltimore (MD); Hybrid; USD 30,000 - 34,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

403(b) Retirement Plan

PTO - Vacation, Sick, Personal

Job summary

CarePoint Response in Baltimore is seeking a 988 Text and Chat Crisis Counselor to join our crisis services team. You will be the first line of support for individuals reaching out via the 988 Lifeline platforms — offering calm, compassionate, and life-saving care through text and chat.

You’ll connect with people in emotional distress, conduct risk assessments, and help them find safety and hope in difficult moments.

Qualifications

• Strong typing, written communication, and crisis de-escalation skills.
• Comfort working with diverse populations, including LGBTQIA+, youth, people in active mental health or substance-related crisis.
• Bilingual or multilingual skills are preferred.

Responsibilities

• Respond promptly to incoming text and chat messages through the 988 Lifeline platform.
• Engage with users using active listening, empathy, and evidence-based crisis intervention techniques.
• Conduct suicide risk assessments and elevate high-risk situations to supervisors or emergency services as needed.
• Maintain professional boundaries, cultural humility, and trauma-informed care practices at all times.
• Provide appropriate referrals to local mental health services, shelter, substance use treatment, or other resources.
• Document all interactions accurately and promptly in electronic records per agency and legal requirements.
• Participate in regular supervision, debriefings, and training sessions.
• Uphold confidentiality and adhere to HIPAA and 988 Lifeline standards.

Education

High school diploma or equivalent (Associate’s or bachelor’s in psychology, social work, counseling, or related field preferred)

Job description

CarePoint Response in Baltimore is seeking a 988 Text and Chat Crisis Counselor to join our crisis services team. You will be the first line of support for individuals reaching out via the 988 Lifeline platforms — offering calm, compassionate, and life-saving care through text and chat.

You’ll connect with people in emotional distress, conduct risk assessments, and help them find safety and hope in difficult moments.