988 Clinical Supervisor

Crisis Connections; Oregon; Hybrid; USD 86,000 - 94,000; Full time

Benefits offered by this job

Benefits package

Paid time off

Retirement plan

Training & development

Equity & belonging

Job summary

Crisis Connections is seeking an 988 Clinical Supervisor to lead frontline crisis responders delivering compassionate, life-saving support. Remote role (reside in WA/AZ/OH/TX) with a master’s degree in a mental health field and professional licensure or eligibility.

Supervisory responsibilities include mentorship, training, and ensuring clinical excellence in a 24/7 crisis center. You will shape crisis care quality across King County and Washington state, collaborating with clinical leaders and

Qualifications

• Master's degree in Counseling, Social Work, Psychology or related field.
• Licensed or license-eligible mental health professional per Washington State standards.
• Licensure in counseling or social work (active or associate).
• Experience supporting individuals in crisis.
• Strong written/verbal communication, documentation, and computer skills.
• Agency Affiliated Counselor (AAC) credential required by end of probation; cost reimbursed by Crisis Connections.

Responsibilities

• Supervise, coach, and support crisis line staff and volunteers.
• Provide clinical guidance and mentorship during real-time crisis situations.
• Support daily operations in a 24/7 crisis contact center.
• Train staff on best practices, policies, and crisis intervention techniques.
• Monitor call and performance trends to ensure quality and consistency.
• Partner with internal leaders and external behavioral health providers.
• Serve as a trusted clinical resource for staff at all experience levels

Education

Master's degree in Counseling or Social Work or Psychology

Licensed or license-eligible mental health professional (WA standards)

Licensure (or associate licensure) in counseling or social work

Experience supporting individuals in crisis

Strong communication, documentation, and computer skills

AAC credential by end of probationary period (reimbursed)

Job description

Description988 Clinical SupervisorLocation: Fully Remote (Must reside in Washington State, Arizona, Ohio, or Texas)Full-TimeCurrently available shifts:

• 2 pm to 12 am, Friday through Monday
• 2 pm to 12 am, Friday, Saturday, Monday, and Tuesday
• 4 pm to 12 am, Sunday through Thursday

Salary Range: $86,000-$94,000

Lead with Purpose. Support Lives in Crisis.

Every call can change a life. As a 988 Clinical Supervisor , you'll lead and support frontline crisis responders who provide compassionate, life‑saving support to individuals in their most vulnerable moments. This is a hands‑on leadership role for a licensed (or license‑eligible) mental health professional who thrives in fast‑paced environments and is driven by impact, mentorship, and service.At Crisis Connections , you'll help shape the quality of crisis care delivered across King County and Washington State—ensuring that every caller receives timely, thoughtful, and effective support.

Why This Role Matters

• You'll directly influence the quality of suicide prevention and crisis response services.
• You’ll mentor and develop crisis professionals doing emotionally demanding, meaningful work.
• You’ll help ensure 24/7 coverage and clinical excellence in a high-impact contact center.
• You’ll collaborate with clinical leaders and community partners across the state.

What You'll Do

• Supervise, coach, and support crisis line staff and volunteers
• Provide clinical guidance and mentorship during real-time crisis situations
• Support daily operations in a 24/7 crisis contact center
• Train staff on best practices, policies, and crisis intervention techniques
• Monitor call and performance trends to ensure quality and consistency
• Partner with internal leaders and external behavioral health providers
• Serve as a trusted clinical resource for staff at all experience levels

RequirementsWhat You Bring

• Master's degree in Counseling, Social Work, Psychology, or a related field
• Qualified as a Mental Health Professional under Washington State standards (active or license-eligible)
• Licensure (or associate licensure) in counseling or social work
• Experience supporting individuals in crisis
• Strong communication, documentation, and computer skills
• Agency Affiliated Counselor (AAC) credential required by the end of the probationary period. Applications must be submitted within 30 days of hire. Crisis Connections will reimburse the cost of obtaining the credential.

Preferred

• Experience with crisis lines, helplines, or phone-based assessments
• Training or facilitation experience
• Background in call center or multidisciplinary environments

Why You’ll Love Working at Crisis Connections

• Comprehensive medical, dental, and vision coverage
• Generous paid time off and paid holidays
• Retirement and transit benefits
• Ongoing training and professional development
• A mission-driven, inclusive workplace committed to equity and belonging