Remote 3rd-Party Collections Specialist | Commission-Driven

LCS Financial Services Corporation; Bismarck (ND); A distancia; USD 42.000 - 62.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

100% Remote Position

Commission

Medical, Dental & Vision Insurance

401k Retirement Plan

Paid Holidays

Discretionary Time Off (DTO)

Team-Oriented Environment

Descripción de la vacante

LCS Financial Services Corporation is hiring for a fully remote Collections Specialist role. You’ll manage inbound and outbound calls, negotiate settlements, and locate borrowers using skip-tracing techniques while staying compliant with laws.

The position emphasizes results, independence, and teamwork in a nationwide remote environment. Successful candidates have 2+ years in third-party debt collection, strong negotiation and communication skills, and the ability to work remotely from an

Formación

• Minimum of 2 years of third-party debt collection experience.
• Strong negotiation, persuasion, and conflict-resolution skills.
• Proven ability to manage collection accounts and negotiate successful payment arrangements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Strong organizational skills and attention to detail.
• Ability to work independently while contributing to team goals.
• Professionalism, reliability, accountability, and a positive attitude.
• Working knowledge of applicable debt collection laws and regulations.
• High school diploma or equivalent.
• Ability to maintain a professional, distraction-minimized remote workspace suitable for confidential customer conversations.
• Reliable internet connectivity sufficient to perform job responsibilities.
• Ability to remain available, responsive, and productive throughout scheduled working hours.
• Must reside and work in an LCS-approved state.

Responsabilidades

• Managing inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiating payment arrangements and settlement agreements based on borrowers' individual financial circumstances.
• Utilizing skip-tracing tools and investigative techniques to locate borrowers and relevant assets.
• Managing assigned account portfolios and prioritizing collection activities to maximize recovery opportunities.
• Consistently working toward individual and departmental performance goals.
• Maintaining accurate and detailed account documentation.
• Delivering professional, respectful customer interactions while navigating difficult conversations.
• Ensuring compliance with applicable federal, state, and local collection laws, company policies, and regulatory requirements.
• Maintaining consistent communication with management and team members while working remotely.

Conocimientos

Debt collection experience

Negotiation skills

Communication skills

Remote work

Organizational skills

Independent work

Regulatory knowledge

Attention to detail

Professionalism

Internet connectivity

Educación

High school diploma or equivalent

Herramientas

Skip-tracing tools

Collection management systems

Descripción del empleo

LCS Financial Services Corporation is hiring for a fully remote Collections Specialist role. You’ll manage inbound and outbound calls, negotiate settlements, and locate borrowers using skip-tracing techniques while staying compliant with laws.

The position emphasizes results, independence, and teamwork in a nationwide remote environment. Successful candidates have 2+ years in third-party debt collection, strong negotiation and communication skills, and the ability to work remotely from an