Remote 3rd-Party Collections Specialist (Commission)

LCS Financial Services Corporation; Georgia; Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

100% remote position

Commission

Medical, dental & vision insurance

Life insurance & disability

401k retirement plan

Paid holidays

Discretionary time off

Team-oriented environment

Job summary

LCS Financial Services Corporation is a nationally licensed, growth-oriented collection agency seeking motivated and experienced Remote Collections Specialists to join our team from home.

We value rapport-building, effective negotiation, and delivering results while maintaining compliance with laws and regulations. Remote workers should reside in approved states and perform duties remotely under a performance-driven environment.

Qualifications

• Minimum of 2 years of third-party debt collection experience.
• Strong negotiation, persuasion, and conflict-resolution skills.
• Proven ability to manage collection accounts and negotiate successful payment arrangements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Strong organizational skills and attention to detail.

Responsibilities

• Manage inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiate payment arrangements and settlement agreements based on borrowers' financial circumstances.
• Utilize skip-tracing tools and investigative techniques to locate borrowers and assets.
• Manage assigned account portfolios and prioritize collection activities to maximize recovery opportunities.
• Consistently work toward individual and departmental performance goals.
• Maintain accurate and detailed account documentation.
• Deliver professional, respectful customer interactions while navigating difficult conversations.
• Ensure compliance with applicable laws, company policies, and regulatory requirements.
• Maintain consistent communication with management and team while working remotely.

Skills

Negotiation

Communication

Active listening

Persuasion

Time management

Education

High school diploma or equivalent

Tools

Skip-tracing tools

Collection management systems

Job description

LCS Financial Services Corporation is a nationally licensed, growth-oriented collection agency seeking motivated and experienced Remote Collections Specialists to join our team from home.

We value rapport-building, effective negotiation, and delivering results while maintaining compliance with laws and regulations. Remote workers should reside in approved states and perform duties remotely under a performance-driven environment.