Remote 3rd-Party Collections Pro - Negotiation & Results

LCS Financial Services Corporation; Michigan; Remote; USD 28,000 - 39,000; Full time

Benefits offered by this job

100% Remote

Performance-based pay

Weekday schedule (7:00 AM–6:00 PM)

Insurance & 401k

Paid holidays

Flexible time off

Remote eligibility by state

Job summary

LCS Financial Services Corporation is seeking a Remote Collections Specialist to join our nationwide team. The role focuses on negotiating resolutions on delinquent accounts, arranging payment plans, and ensuring compliance with applicable laws while delivering professional customer interactions from a home office.

Candidates should have at least 2 years of third-party debt collection experience, strong negotiation and communication skills, and be fluent in English and Spanish.

Qualifications

• Minimum of 2 years of third-party debt collection experience.
• Proven ability to manage collection accounts and negotiate successful payment arrangements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Working knowledge of applicable debt collection laws and regulations.
• High school diploma or equivalent.
• Bilingual English/Spanish communication skills.
• Ability to work remotely in a distraction-free workspace.
• Experience in high-volume collections environments.
• Familiarity with skip-tracing tools and collection management systems.
• Previous experience meeting or exceeding collection goals.

Responsibilities

• Manage inbound and outbound calls to negotiate resolutions.
• Negotiate payment arrangements and settlements.
• Use skip-tracing to locate borrowers and assets.
• Prioritize accounts to maximize recovery.
• Maintain accurate account documentation.
• Ensure compliance with laws and company policy.
• Deliver professional customer interactions.

Skills

Debt collection

Third-party collections

Negotiation

Verbal communication

Active listening

Telephone etiquette

Regulatory knowledge

Bilingual English/Spanish

Skip-tracing

Collection systems

High-volume environment

Education

High school diploma or equivalent

Tools

Skip-tracing tools

Collection management systems

Job description

LCS Financial Services Corporation is seeking a Remote Collections Specialist to join our nationwide team. The role focuses on negotiating resolutions on delinquent accounts, arranging payment plans, and ensuring compliance with applicable laws while delivering professional customer interactions from a home office.

Candidates should have at least 2 years of third-party debt collection experience, strong negotiation and communication skills, and be fluent in English and Spanish.