Remote 3rd-Party Collections Pro $17/hr + Bonus

CrossCheck, Inc.; North Dakota; Remote; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

AD&D Insurance

401(k) with match

Tuition Reimbursement

Holidays

Sick Leave

Vacation Time

Bereavement Leave

Birthday Paid

Job summary

Optio Solutions, LLC is seeking a 3rd Party Collections Representative to join our remote team. The ideal candidate has prior third-party collection experience, strong communication and negotiation skills, and the ability to work independently in a performance-driven remote environment.

This is a fully remote position. Successful employees must be able to maintain productivity, reliability, and performance while working independently from home.

Qualifications

• Minimum of 1 year of third-party debt collection experience.
• Strong verbal and written communication skills.
• Proven ability to negotiate payment arrangements and work toward account resolution.
• Strong listening, problem-solving, and customer service skills.
• Ability to handle sensitive and confidential information appropriately.
• Strong attention to detail and accurate documentation skills.
• Comfortable working in multiple computer systems simultaneously.
• Ability to work independently and remain focused in a remote environment.

Responsibilities

• Contact consumers regarding past-due accounts.
• Clearly explain account information, payment options, and available resolution opportunities.
• Negotiate payment arrangements and settlements within client and company guidelines.
• Respond to consumer questions, concerns, and objections professionally and effectively.
• Accurately document collection activity and consumer communications.
• Follow company policies, collection procedures, and applicable laws and regulations.
• Meet individual and team performance expectations.
• Protect confidential consumer and account information.
• Maintain consistent productivity, attendance, and professionalism while working remotely.

Skills

Communication skills

Negotiation

Remote work

Documentation

Attention to detail

Multisystem usage

Job description

Optio Solutions, LLC is seeking a 3rd Party Collections Representative to join our remote team. The ideal candidate has prior third-party collection experience, strong communication and negotiation skills, and the ability to work independently in a performance-driven remote environment.

This is a fully remote position. Successful employees must be able to maintain productivity, reliability, and performance while working independently from home.