Remote - 3rd Party Collections Rep.

CrossCheck, Inc.; Texas; À distance; USD 19 000 - 28 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D insurance

401(k) with company match

Tuition Reimbursement

Paid Holidays

Résumé du poste

Optio Solutions, LLC is seeking a 3rd Party Collections Representative to join our fully remote team. The role requires at least 1 year of third-party debt collection experience and strong communication and negotiation skills.

You will work independently from home, managing past-due accounts and documenting all activity. The position offers an hourly wage with monthly bonus opportunities and a comprehensive benefits package, including medical, dental, vision, life, AD&D, and a 401(k) with

Qualifications

• Minimum of 1 year of third-party debt collection experience.
• Strong listening, problem-solving, and customer service skills.
• Ability to work independently in a remote environment.

Responsabilités

• Contact consumers regarding past-due accounts.
• Explain account information, payment options, and resolutions.
• Document collection activity and consumer communications accurately.
• Follow company policies, procedures, and laws.
• Meet individual and team performance expectations.
• Protect confidential consumer and account information.
• Maintain productivity and professionalism while working remotely.

Connaissances

Debt collection

Negotiation

Communication

Remote work

Description du poste

3rd Party Collections Representative – Remote $17.00 per hour + Monthly Bonus Opportunities

Optio Solutions, LLC is seeking an experienced 3rd Party Collections Representative to join our remote team. The ideal candidate has prior third-party collection experience, strong communication and negotiation skills, and the ability to work independently in a performance-driven remote environment.

This is a fully remote position. Successful employees must be able to maintain productivity, reliability, and performance while working independently from home.

Responsibilities

• Contact consumers regarding past-due accounts.
• Clearly explain account information, payment options, and available resolution opportunities.
• Accurately document collection activity and consumer communications.
• Follow company policies, collection procedures, and applicable laws and regulations.
• Meet individual and team performance expectations.
• Protect confidential consumer and account information.
• Maintain consistent productivity, attendance, and professionalism while working remotely.
• Minimum of 1 year of third-party debt collection experience required.
• Proven ability to negotiate payment arrangements and work toward account resolution.
• Strong listening, problem-solving, and customer service skills.
• Ability to handle sensitive and confidential information appropriately.
• Comfortable working in multiple computer systems simultaneously.
• Ability to work independently and remain focused in a remote environment.

This full-time position offers a competitive hourly wage, monthly bonus opportunities, and a comprehensive benefits package including Medical, Dental, Vision, Life, and AD&D insurance, as well as a 401(k) with company match. Additional benefits include Tuition Reimbursement, paid Holidays, Sick and Vacation time, Bereavement Leave, and a paid Birthday.

Optio Solutions, LLC provides financial services focused on improving client ROI while protecting client brands through experienced professionals, advanced technology, data security, regulatory compliance, and professional account management. Optio is a member of ACA International and the California Association of Collectors. The company is headquartered in Petaluma, California, with team members working remotely across the country.