Remote 340B Client Success Partner

Pillrhealth; Boca Raton (FL); Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Flexible Spending Account (FSA)

Dental insurance

Vision insurance

401(k)

Paid time off

Job summary

Pillrhealth is seeking a 340B Client Success Manager to develop deep client relationships and act as a trusted advisor, ensuring customers derive maximum value from our software while aligning services with their business goals.

In this remote role, you will manage enterprise accounts in Salesforce, provide training on product features, and drive retention and revenue growth through proactive problem solving and cross‑functional collaboration.

Qualifications

• Bachelor’s degree in business, healthcare, operations, or related field (master’s preferred).
• 5+ years in client relationship management, account strategy, or client management in a software delivery model.
• Proven ability to manage enterprise clients and deliver business outcomes through technology.
• Advanced Excel skills, including V‑Lookup, Pivot Tables, Charts & Graphs, Formulas, etc.
• Ability to manage and lead effectively during times of organizational change and transformation.
• Strong business acumen with the ability to link software capabilities to client KPIs and strategic goals.
• Excellent communication, presentation, and negotiation skills.
• Experience with CRM and analytics tools (e.g., Salesforce).

Responsibilities

• Develop deep relationships with key client stakeholders to understand business objectives and translate into actionable strategies using our software.
• Manage client accounts through Salesforce and provide training on product features and best practices.
• Foster long-term client satisfaction and conduct regular cadence with clients to assess satisfaction and address concerns.
• Champion the voice of the client internally, influencing product development and service enhancements.
• Proactively identify issues and work cross-functionally with support teams to ensure seamless delivery and continuous improvement of client experiences.

Skills

Client relationship management

Communication skills

Negotiation skills

Strategic thinking

Change management

Cross-functional collaboration

Education

Bachelor’s degree in business, healthcare, operations

Master’s degree preferred

Tools

Salesforce

Advanced Excel (VLOOKUP, Pivot Tables)

Job description

Pillrhealth is seeking a 340B Client Success Manager to develop deep client relationships and act as a trusted advisor, ensuring customers derive maximum value from our software while aligning services with their business goals.

In this remote role, you will manage enterprise accounts in Salesforce, provide training on product features, and drive retention and revenue growth through proactive problem solving and cross‑functional collaboration.