Strategic 340B Client Success Director – Remote

Pillr Health; United States; Remote; USD 150,000 - 210,000; Full time

Benefits offered by this job

Health insurance

Flexible Spending Account (FSA)

Dental and Vision insurance

401(k) retirement plan

Paid time off

Job summary

Pillr Health is seeking a 340B Director, Client Success to lead client partnerships, strategy, and retention for enterprise customers in a remote capacity. You will shape programs, drive adoption, and collaborate with Sales, Product Development and cross-functional teams to deliver measurable business outcomes.

Applicants should have 5+ years in client relationship management within a software delivery model, advanced Excel skills, and experience with CRM tools like Salesforce.

Qualifications

• Bachelor’s degree in business, healthcare, operations, or a related field; master’s degree preferred.
• 5+ years in client relationship management, account strategy, or client management in a software delivery model.
• Proven ability to manage enterprise clients and deliver business outcomes through technology.
• Advanced Excel skills including V-Lookup, Pivot Tables, charts & graphs.

Responsibilities

• Client Partnership & Strategy: Develop deep relationships with key stakeholders to understand their objectives, challenges, and program success requirements.
• Business Performance: Deliver measurable business value; review performance metrics and optimize outcomes.
• Account Growth & Retention: Identify opportunities for upsell and renewals to ensure long-term partnerships.
• Client Advocacy: Champion the voice of the client to influence product development and services.
• Executive Reporting: Deliver regular business reviews to client executives highlighting achievements and opportunities.
• Leadership: Lead cross-functional teams and develop future organizational talent.

Skills

Advanced Excel

CRM & analytics

Communication

Negotiation

Leadership

Data-driven decisions

Education

Bachelor’s degree in business/healthcare/operations

Master’s degree preferred

Tools

Salesforce

Job description

Pillr Health is seeking a 340B Director, Client Success to lead client partnerships, strategy, and retention for enterprise customers in a remote capacity. You will shape programs, drive adoption, and collaborate with Sales, Product Development and cross-functional teams to deliver measurable business outcomes.

Applicants should have 5+ years in client relationship management within a software delivery model, advanced Excel skills, and experience with CRM tools like Salesforce.