340B Client Success Manager

Pillrhealth; Boca Raton (FL); Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Flexible Spending Account (FSA)

Dental insurance

Vision insurance

401(k)

Paid time off

Job summary

Pillrhealth is seeking a 340B Client Success Manager to develop deep client relationships and act as a trusted advisor, ensuring customers derive maximum value from our software while aligning services with their business goals.

In this remote role, you will manage enterprise accounts in Salesforce, provide training on product features, and drive retention and revenue growth through proactive problem solving and cross‑functional collaboration.

Qualifications

• Bachelor’s degree in business, healthcare, operations, or related field (master’s preferred).
• 5+ years in client relationship management, account strategy, or client management in a software delivery model.
• Proven ability to manage enterprise clients and deliver business outcomes through technology.
• Advanced Excel skills, including V‑Lookup, Pivot Tables, Charts & Graphs, Formulas, etc.
• Ability to manage and lead effectively during times of organizational change and transformation.
• Strong business acumen with the ability to link software capabilities to client KPIs and strategic goals.
• Excellent communication, presentation, and negotiation skills.
• Experience with CRM and analytics tools (e.g., Salesforce).

Responsibilities

• Develop deep relationships with key client stakeholders to understand business objectives and translate into actionable strategies using our software.
• Manage client accounts through Salesforce and provide training on product features and best practices.
• Foster long-term client satisfaction and conduct regular cadence with clients to assess satisfaction and address concerns.
• Champion the voice of the client internally, influencing product development and service enhancements.
• Proactively identify issues and work cross-functionally with support teams to ensure seamless delivery and continuous improvement of client experiences.

Skills

Client relationship management

Communication skills

Negotiation skills

Strategic thinking

Change management

Cross-functional collaboration

Education

Bachelor’s degree in business, healthcare, operations

Master’s degree preferred

Tools

Salesforce

Advanced Excel (VLOOKUP, Pivot Tables)

Job description

Job Title: 340B Client Success Manager

Location: Remote
Department: Client Success

Reports To: Director, Client Success
Job Type: Full-Time, Exempt

Position Summary

The 340B Client Success Manager is responsible for developing key client relationships. This role will serve as a trusted advisor to our clients, ensuring they derive maximum value from our software solutions while aligning our services with their business goals. This client-facing position is critical to the client experience and drives our personalized approach to client management. Success will be measured by client satisfaction, retention, and revenue growth.

Key Responsibilities

• Client Partnership & Strategies: Develop deep relationships with key client stakeholders to understand their business objectives, challenges, and success metrics. Translate these into actionable strategies using our software solutions.
• Client Relationship Management: Manage client accounts through Salesforce, ensuring all interactions, client profile and contacts are documented accurately. Provide training and support to clients on product features and best practices.
• Client Retention: Foster long-term relationships to ensure client satisfaction. Conduct regular cadence with clients to assess satisfaction levels, address concerns and elevate as needed.
• Client Advocacy: Champion the voice of the client internally, influencing product development, service enhancements, and strategic initiatives.
• Problem Solving: Proactively identify issues or concerns and work cross-functionally with support teams to ensure seamless delivery and continuous improvement of client experiences.

Qualifications

• Bachelor’s degree in business, healthcare, operations, or a related field (master’s degree preferred).
• 5+ years of experience in client relationship management, account strategy, or client management in a software delivery model.
• Proven ability to manage enterprise clients and deliver business outcomes through technology.
• Advanced Excel skills, including V‑Lookup, Pivot Tables, Charts & Graphs, Formulas, etc.
• Ability to manage and lead effectively during times of organizational change and transformation.
• Strong business acumen with the ability to link software capabilities to client KPIs and strategic goals.
• Excellent communication, presentation, and negotiation skills.
• Experience with CRM and analytics tools (e.g., Salesforce).

Preferred Attributes

• 340B ACE certification.
• Pharmacy experience preferred.
• Skilled in data reporting and interpretation.
• Understanding of hospital/pharmacy systems, workflows, prescribing, and revenue cycle.
• Willingness and ability to travel for client meetings.
• U.S. citizenship and compliance with hospital credentialing standards.

Success Metrics

• Client retention and renewal rates
• Revenue growth within existing client relationships
• Client satisfaction improvement
• Effective management of client risks, escalations, and client health

What We Offer

• Health insurance
• Flexible Spending Account (FSA)
• Dental and vision insurance
• 401(k) retirement plan
• Paid time off