Remote 24/7 Production Incident & Support Engineer

Amount; Chicago (IL); Remote; USD 80,000 - 90,000; Full time

Job summary

Amount is looking for a Production Support Engineer to manage production issues efficiently. This role involves troubleshooting technical issues, managing incident lifecycles, and ensuring stakeholder communication. Successful candidates will have SQL skills, experience in incident management, and a collaborative mindset.

This position operates in a 24/7 work environment with specific work hours in the evening and night. Compensation ranges from $80,000 to $90,000, reflecting the importance of this role in their operations.

Qualifications

• Technical and/or engineering background with advanced DB SQL skills.
• 2+ years of experience coordinating major incidents.
• Experience managing internal and external stakeholders.

Responsibilities

• Manage high-priority issues to resolution.
• Drive incident resolution and lead conversations with cross-functional groups.
• Ensure stakeholders are updated according to SLAs.

Skills

SQL

Incident management

Root cause analysis

Collaboration

Problem-solving

Tools

Postman

Jira

Confluence

Sentry

PagerDuty

Job description

Amount is looking for a Production Support Engineer to manage production issues efficiently. This role involves troubleshooting technical issues, managing incident lifecycles, and ensuring stakeholder communication. Successful candidates will have SQL skills, experience in incident management, and a collaborative mindset.

This position operates in a 24/7 work environment with specific work hours in the evening and night. Compensation ranges from $80,000 to $90,000, reflecting the importance of this role in their operations.